• Efficient Account Reconciliation: Worked remotely to accurately resolve unapplied accounts within ten days of deposit, addressing reconciling items with escalation as needed.• Accurate Payment Processing and Data Entry: Managed accounts payable by reviewing, documenting, and securing necessary approvals for invoices prior to processing, with a focus on accurate data entry.• Patient and Staff Support: Handled chat support on the website for patients, addressing inquiries and communicating with hospital staff when insurance payment issues arose.• Timely Posting and Documentation: Ensured correct and timely application of payments, refunds, write-offs, and adjustments, maintaining precise records for all cash postings and balance transfers.• Reporting and Record Maintenance: Maintained comprehensive accounts payable reports, spreadsheets, and files, ensuring that all records were current and accessible.

• Delivered inbound, outbound, and chat support to current and prospective students in a customer service and call center environment, providing detailed information on university programs and admission requirements.• Facilitated the enrollment process by building rapport, addressing inquiries, resolving objections, and offering personalized guidance to prospective students.• Performed data entry tasks by accurately updating and maintaining key contact information in CRM and telephony systems, ensuring data integrity and seamless communication.Accessed and efficiently navigated complex information systems to support enrollment activities and provide accurate, timely responses to student inquiries.

NAVIGANT CYMETRIX, LEWISVILLE TX - Role: Accounts Payable Reconciliation specialist • Resolved inappropriate payments with insurance carriers, ensuring compliance with payer contracts and governmental agency rates on individual accounts.• Coordinated duplicate billing, benefits coordination, and medical record retrieval to expedite insurance claim payments.• Negotiated payment terms with payers within specified guidelines, improving reimbursement rates and minimizing payment delays.• Billed secondary carriers accurately and pursued self-pay portions, ensuring correct allocation of patient and insurance liabilities.• Assessed patient ability to pay, assisting with government programs or uncompensated care options when needed.• Followed up with internal staff to retrieve missing information, enhancing claim accuracy and timeliness.• Performed data entry for cash posting, accurately posting payments to hospital accounts and maintaining detailed reconciliation logs.• Maintained reconciliation logs and ensured accurate billing of all account balances to third-party payers and patient guarantors.

• Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions. • Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone-based customer save techniques.• Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.• Answer any billing questions and review statements to make sure all bills are balanced correctly.Retain the customers business and protect the company’s interest

Monotoring different businesses, homes shopping centers, and reporting safety concerns. My job was to workwell with others while staying alert and motivated to keep our properties safe.