Main Focus: ITIL®, ITIL V4, IT Support Management, IT Service Management (ITSM), Financial Accounting and Controlling, Coordination of ESP, Quality Management, Incident Management, Problem Management, Operation Level Agreements, CSI Management, Process Management, Asset Management, Intercultural Business Communication, IT Operation FrameworkExperienced Process Delegate and Support Manager (12 years in different roles) with a strong background in Application Support Management at Bosch in Germany. Passionate about delivering exceptional IT service and ensuring seamless operations across diverse business teams.With a Bachelor of Business Administration and ITIL certifications (ITIL 3 at TÜV), I have honed my expertise in incident management, problem management, asset management, and service request fulfillment. As a Process Delegate, I serve as a vital interface between process managers and stakeholders, providing valuable support and consultation for incident, problem, and asset management processes.Leading a quality circle encompassing all application domains, operational processes and IT solutions at Bosch, I facilitate effective collaboration and continuous improvement efforts. Additionally, I collaborate with and provide guidance to ~20 Application Support Managers and ~150 IT Operation Leads across domains, and business units, ensuring alignment with senior leadership and driving cost optimization initiatives.Excitingly, I am involved in the enhancement of the ITSM software at Bosch, contributing to its successful implementation and enhancing overall service delivery.I am currently deepening my expertise in PowerAutomate, MS365/Azure, modern Service Management Tools and ITIL V4, to bring more value add and speed up our internal processes and digitization.Connect with me to explore opportunities for optimizing IT service management, leveraging my extensive experience in process delegation, support management, and cost optimization. Let's drive efficiency, enhance customer satisfaction, and achieve business objectives together.