-Manage customer projects -Assist in building and refining Sales and Project processes-CRM Automation and standardization

-Manage Hubspot CRM Data for marketing team, including report building and workflow management-Helped to redesign MQL Intake process-Social media management-Social Media and Blog Content Writing-Event Management-Product Development Market Research and Data

-Capture and document internal process for all Sales processes-Process Improvement-Develop training materials and documentation for the Sales and CSM teams-Work w/ Managers and Directors to determine training plans for specific teams-Interim administration of Hubspot CRM-Reporting and customer information management w/ Technology-Liason between Sales and Technology to escalate issues-Developed internal ticket system for Sales-specific issues-Developed initial Cannabis 101 training for all employees-Cannabis Industry Insights and Market Intelligence

-Managed and trained a team of Customer Success Managers-Managed high level accounts with accuracy and tracked insights

-First hire for department, built out the current systems and procedures as part of the team.-Directly interface with clients to discover solutions, as well as plan for future orders-Input Purchase Orders to vendors, and communicate about any issues/procedural changes-Manage a team of Account Managers-Partner with sales team to ensure smooth transition and on-boarding experience-Develop subject matter expertise on clients, products, processes and internal systems.-Act as a trusted customer adviser by establishing and growing senior-level relationships.-Sharing Calyx and industry best practices to help integrate our packaging into existing inventory and automation setups, and solves customer needs-Assist in the automation of communicating order logistics-Provide all requested information to customers-Liaise all meetings with Design and Account Management teamsMaintain customer satisfaction at all times-Monitor inventory levels related to specific customers-Identify upselling and cross-selling opportunities with our Account Management team-Monitor and identify usage trends to uncover risks and support greater adoption rates-Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.-Effectively manage high volume of inbound customer requests, align them with internal resources and anticipate their business needs-Record activity in CRM system

Manage Day-to-Day operations of the dispensary.

Added Social Media management responsibilities to help bring in new clientele to the store, and managed the beer needs for all catering orders.

Manage beer inventory as well as assist customers with beer and liquor selections. Includes stocking and creating displays, as well as researching current beer trends, running tastings, and ordering special requests for customers. Also includes retail management duties.

Managing and updating data for Project Managers