Daljeet Kaur Email & Phone Number

Utilized the RACI matrix to identify key stakeholders and their level of involvementin the project.Elicited and gathered stakeholder requirements in the form of use cases and userstories.Captured stakeholders' perspectives to create detailed business analysis models.Facilitated and organized workshops with a wide variety of operationalstakeholders to identify gaps, root causes, and cross-functional dependencies.Performed a gap analysis to identify any gaps in both current and future states andsuggested improvements to enhance the user experience accordingly.Collaborated with business owners to help understand and identify competitiveprospects and present industry trends.Helped improve the team's productivity by implementing approved changeinitiatives and documenting PCRs.Produced several process flow diagrams and wireframes using Visio, Draw.io, andLucid chart.Experienced in facilitating requirement gathering/elicitation sessions with a widerange of stakeholders, as well as weekly checkpoint and status meetings.Ensured that the project manager and the entire project team were updated withthe relevant information promptly.

Toronto, Ontario, Canada

Successfully facilitated and led Release Planning, Sprint Planning, daily scrum,Backlog refinement, and Retrospective meetings.Assisted the development teamsbreak down complex user storiesinto smaller userstories using the INVEST approach.Drafted strong acceptance criteria to perform accuracy and compliance tests onuser stories, ensuring that they are accepted and verified without any disputes.Proficiently logged and maintained issues (Epics, Stories, and Tasks) onto the JIRAplatform.Collaborated with the business owners and development team to assist in thedevelopment of Project Impact and Process Control Plan documentation.Realized great working relationships with the Development Team by conductingcross-team retrospectives.Understanding and practical experience with technology such as UML, datamapping, and real-time APIs.Developed and refined Project Backlog Stories in collaboration with businessstakeholders and technology partners.

Toronto, Ontario, Canada

Effectively collaborated with key stakeholders to gather requirements and analyzethem through JAD sessions, workshops, and focus groups.Successfully prepared agendas, officially recorded minutes from meetings,mentioning details of the discussion, action items, and subsequent steps.Proficient in managing negotiations with clients, staff, and external vendors.Developed and executed Risk Mitigation by identifying, escalating, and resolvingissues across various delivery groups with success.Elicited, captured, and documented business requirements using organizedmethodologies and tools.Supported in analyzing key questions resulting from the requirements analysis toensure project cohesion.Skilled in representing process workflows using various UML diagrams such asbusiness use cases, system use cases, activity diagrams, class diagrams, and state chart diagrams.Facilitated and conducted review sessionswith the Project team and businessusersas needed to track bugs and took part in verification.Evaluated, summarized, and prepared miscellaneous reports, backgrounddocuments as necessary.Effectively and productively addressed inquiries raised by Internal and externalstakeholders while ensuring confidentiality

Bachelor'S Degree, Computer Science

Certificate, Project Management & Professional Communication