Pankaj Singh Email & Phone Number

Kolkata, Wb, In

Noida, Uttar Pradesh, India

•Used to take Daily Scrum, Sprint planning, Sprint review & Sprint Retrospective meeting.•Creating EPIC and User Stories and closely working with UI/UX team to help to create Mockups.•Responsibility to schedule a demo for internal and external stakeholders after completion of thefeature.•Gathering and documenting business requirements from stakeholders.•Responsible for writing documents Functional Requirements, Business Requirements •To facilitate effective communication and collaboration between stakeholders, IT teams, software developers, and client.•To ensure that everyone's perspectives and requirements are taken into account during the software implementation process.•Analyzing data and generating insights that can inform product development and business decisions, such as customer behavior, usage patterns, and market trends.•Experienced in managing project using Agile and Scrum.•Creating Requirement Traceability Matrix (RTM) to make sure all the requirements are covered with respective test cases•Excellent stakeholder management, risk mitigation and on time delivery of deliverables.As Project Manager:-•Led end-to-end project delivery, ensuring timely completion, quality adherence, and cost control.•Developed and implemented project charters with clear weekly milestones, aligning resources and managing risks.•Engaged with clients regularly through meetings and reviews to address feedback, prevent escalations, and improve delivery methodologies.•Monitored project performance metrics and took corrective actions on deviations related to schedule, costs, or effort.•Collaborated with cross-functional teams to manage workforce requirements, ensuring talent fulfillment and upskilling based on project needs.•Delivered regular project performance reports and MIS to stakeholders, ensuring transparency.• Spearheaded knowledge management and capability-building initiatives, ensuring continuous learning and resource development within the team.

Kolkata, West Bengal, India

Conducting market research and analysis to identify the latest trends in the dental tech industry,and evaluating the competition. To act as a liaison between company and the software vendor. To facilitate effectivecommunication and collaboration between stakeholders, including dental professionals, IT teams,software developers, and vendors.Analyzing data and generating insights that can inform product development and businessdecisions, such as customer behavior, usage patterns, and market trends.Experience in managing project using Agile and Scrum.Responsible for writing documents Functional Requirements, Business Requirements thatimplement the functional changes to the Integration systems, as defined by requirement analysisand interacted with Business Affairs and provide better solutions for increasing productivity andcreating efficient review process by conducting GAP analysis.Translated business requirements into User stories and functional requirements and using JIRA fortracking and monitoring.Used to take Daily Scrum, Sprint planning, Sprint review & Sprint Retrospective meeting.Creating EPIC and User Stories and closely working with UI/UX team to help to create MockupsResponsibility to schedule a demo for internal and external stakeholders after completion of thefeature.Work with Solution Managers to compose and deliver business requirement to development team.Consult with development teams to resolve questions that might arise about requirement.Involve in Scrum Meetings, Refinement Session and Check Bug Fixes and provide updates toSolution Managers.Test API's to confirm that they match the gathered and discussed requirement.Involve with multiple testing area along with Tester (Sanity, Smoke, and UAT).Creating Requirement Traceability Matrix (RTM) to make sure all the requirements are coveredwith respective test casesReview acceptance test cases and assist in UAT.

Kolkata, West Bengal, India

Responsibilities:-Conducting market research and analysis to identify the latest trends in the EdTech industry and evaluating the competition.Gathering and documenting business requirements from stakeholders, including students, teachers, administrators, and other key players in the education ecosystem.Creating use cases, user stories, and functional specifications to guide the development team in building Learning Management software solutions that meet the Academic & Admistrative needs of Educational Institute.Collaborating with product managers, designers, and developers to ensure that the solutions are user-friendly, technically feasible, and align with the company's overall strategy.Conducting testing and validation of software products to ensure that they meet the requirements and expectations of end-users.Analyzing data and generating insights that can inform product development and business decisions, such as customer behavior, usage patterns, and market trends.Worked with Internal/External Stakeholders for facilitating requirements gathering. Removed impediments and protected team members from interruptions and distractions to maximize productivity.Helped in implementing agile process in the company to improve the functionality and on time delivery.Worked with Project Manager on Artifacts Such as Product Backlog, Sprint Backlog, Sprint Burndown and Release Burndown.Work with business team & end-users to gather and develop requirements and BRD.Defined the As-is state and to-be state of FRS.Creating Requirement Traceability Matrix (RTM) to make sure all the requirements are covered with respective test casesExcellent stakeholder management, risk mitigation and on time delivery of deliverablesPrepared User guides and trained stakeholders.

Kolkata, West Bengal, India

Responsibilities:-1. To collaborate with stakeholders, including educators, administrators, students, and other users, toelicit and analyze their requirements. Work closely with subject matter experts to understand theunique needs and challenges of the education sector. By conducting workshops, interviews, andsurveys, gather requirements that will guide the development of effective technology solutions.2. Work closely with the development team to translate the identified requirements into clear andconcise product specifications. Create user stories, use cases, and functional requirements that outlinethe desired features and functionalities of the EdTech product. Ensure that the technology solutionaligns with the educational goals, instructional methods, and pedagogical approaches.3. To act as a liaison between the company and its stakeholders. Facilitate effective communication, manage expectations, and ensure that all stakeholders are involved and informed throughout theproduct development lifecycle.4. Conduct market research to identify trends, analyze competitors, and understand the needs andpreferences of the target audience. To assess the market demand for specific educational technologysolutions and provide insights to support strategic decision-making. Help in identifying new marketopportunities and potential areas for growth and expansion.5. Focus on designing user-centric solutions that are easy to use. Conduct usability studies, gather userfeedback, and collaborate with designers to create wireframes and prototypes. To sure that theproducts offer a seamless user experience, promoting engagement, learning outcomes, and customersatisfaction.6. Analyze the existing educational ecosystem, including learning management systems, studentinformation systems, and other educational tools. Work with technical teams to define integrationrequirements, APIs, and data exchange formats to enable seamless data flow.

Kolkata, West Bengal, India

Responsibilities:To analyse customer data to identify patterns and trends in customer behavior. By understanding what customers are looking for in terms of telecom services, to help develop targeted marketing campaigns to attract and retain customers.To develop effective sales strategies that take into account customer needs, competitor analysis, and market trends. This can include identifying new market segments, developing pricing strategies and creating promotional campaigns.To conduct market research to gather information on customer preferences, buying habits, and competition to help company better understand the needs of its target audience and tailor its products and services accordingly.To analyze Monthly recurring Revenue(MRR) generated from clients staying abroad for 3months,6month or for a year or two.To help company improve its customer experience by analyzing customer feedback through Net Promoter Score(NPS) and identifying areas for improvement for customer retention and for attracting new customers through positive word-of-mouth.To help company optimize its sales processes by identifying bottlenecks and inefficiencies. To streamline the sales process help company improve its conversion rates and increase revenue.Work with the sales team to identify new revenue streams and services that can be offered to customers. This can include value-added services, such as streaming video or music services, as well as new products or bundles that can generate additional revenue & ARPU.

Howrah, West Bengal, India

(Domain- eCommerce)Responsibilities:Analyze customer data, including sales data, customer behavior data, and website traffic data, to identify trends and patterns of free catalogue customers that can be leveraged to convert into paid catalogue. This includes understanding customer needs and preferences, identifying sales opportunities, and developing targeted marketing and sales strategies.Identify upselling opportunities by analyzing customer data and understanding the product portfolio.Work with the product and design teams to improve the customer experience, making it easier for customers to find products and complete purchases. This includes optimizing product descriptions, improving website navigation, and streamlining the checkout process.Monitor and report on sales performance, providing insights into which strategies are driving revenue growth and which are not. This includes developing dashboards and reports that provide actionable insights to sales and marketing teams.

Master Of Business Administration - Mba, Finance & Marketing

Pgdm/Mba, Finance & Marketing