● Provide insurance coordination services for health care professionals, patients and caregivers, managing and controlling accounts for over 150 patients.● Create and implement strategies for the BMT (Blood and Marrow Transplant) Process Improvement project. Collaborate with Epic Project Manager to develop efficiencies for managing caseloads and streamlining patient services.● Coordinate billing and collection functions of Pediatric and Adult BMT patients including: insurance authorization verification, capturing procedure charges, monitoring collections and verifying accurate payment by clients. ● Partner with Nurse Case Management Team and Social Work Team to ensure patients have appropriate coverage and resources.

● Provided front-line support services for health care professionals, patients and caregivers. ● Successfully coordinated a career development initiative for the Intake Team, organizing guest speaker and deliverables. Screened and interviewed over 30 potential candidates for the Intake Team during annual job fair.● Led the launch of Actemra benefit verification influx during our peak period. Oversaw the processing of a 300% increase in referrals, ensuring timely delivery of results to avoid delays in treatment.● Developed and implemented a key training program for 50 Intake Coordinators as part of a process innovation initiative. ● Core member of the Efficiency Team, proposing over 20 innovative process improvements. Core member of Rewards and Recognition team, coordinating monthly and quarterly events. ● Presented personal experiences as a patient at Access Solutions All-Hands Meeting and Blood Cancer Awareness Month Lunch and Learn in front of over 200 attendees.

● Served as a liaison and healthcare consultant for patients, healthcare providers and clients. Communicated benefit investigation results to health care professionals, patients and field representatives.● Screened and referred eligible patients to appropriate assistance programs for financial assistance. ● Cross-functional collaboration with Field Reimbursement Managers and colleagues to identify Payer insurance trends and assist with data collection.● Partnered with Genentech Access to Care Foundation and Specialty Pharmacies to provide patients access to our services.