-Served as the legal manager for a platform that resolves consumer issues through technology, particularly airline-related ones.-Provided comprehensive customer support, including the drafting of legal documents and the management of judicial processes.-Co-founded the company, assisting consumers with flight-related issues such as delays, cancellations, lost or damaged baggage, and other airline passenger grievances.-Oversaw all legal proceedings, including drafting legal documents, attending hearings, presenting appeals, and providing expert legal advice to clients.-Built strong relationships with clients, understanding their needs and creating customised legal documents that accurately reflect their experiences.-Developed a deep understanding of consumer law and flight-related issues, enhancing the company’s ability to protect and assert consumers' legal rights judicially and extrajudicially.-Ensured seamless communication with clients, businesses, and the Brazilian legal system, fostering trust and reliability.-Gained valuable experience in legal management, consumer advocacy, and the application of technology in resolving legal issues, contributing to the company's growth and client satisfaction.-Achievements: Resolved diverse consumer issues related to flight delays, cancellations, and lost baggage at Facile Fácil. Successfully negotiated financial compensations with airlines for clients across Brazil and international visitors, addressing delays, cancellations, overbookings, and luggage mishandling, ensuring minimal disruption to commitments and traveller well-being.

- Relocated to Ireland for full-time English studies and worked in the hospitality sector to enhance my English language skills.- Provided exceptional customer service to customers from all over the world, ensuring a welcoming and hospitable experience throughout their stay.- Handled guest inquiries, requests, and complaints promptly and professionally, achieving high satisfaction ratings.

-Provided expert legal counsel and representation in complex civil, corporate, and labour law cases.-Managed a diverse portfolio of high-profile clients, ensuring tailored legal strategies to meet individual client needs.-Conducted thorough legal research and analysis to support case preparation and trial proceedings.Drafted, reviewed, and negotiated contracts and other legal documents.-Represented clients in court, arbitration, and mediation sessions, achieving favourable outcomes in numerous cases.-Advised clients on legal rights and obligations, helping them make informed decisions regarding their legal matters.-Coordinated with a team of junior lawyers and paralegals, providing mentorship and guidance to enhance their professional development.-Ensured compliance with all relevant laws and regulations, keeping clients informed of any legal changes that could impact their cases. Developed and maintained strong relationships with clients, fostering trust and long-term cooperation.-Played a key role in the firm's strategic planning, contributing to the growth and success of Baasa Ferraz Advocacia e Assessoria Jurídica.-Achievements: Managed daily online interactions with over 15 clients, collecting and securely storing case evidence and documents compliant with Brazilian LGPD regulations. Organised and tracked case details, including deadlines, jurisdiction, and necessary actions for timely and successful case resolutions. Implemented a structured agenda to manage court proceedings without missing deadlines efficiently.-Successfully secured coverage for vitro fertilisation treatment, valued at R$27,000 per attempt, for a couple facing fertility challenges through strategic legal arguments and successful court representation. Honoured for a compelling oral argument by the presiding judge, leading to a favourable decision and ongoing treatment for the clients.

-Managed mass litigation for the Bahia energy company COELBA, including analysing judicial decisions and handling compliance requests. Drafted legal documents, attended hearings, and directly communicated with COELBA to ensure the fulfilment of legal obligations.-Headed the procedural costs department, overseeing the request for payment of procedural costs directly from the company, gathering necessary information, and negotiating subsidies for legal proceedings.-Developed and maintained detailed spreadsheets and reports with the information requested by the law firm and COELBA, ensuring accuracy and timeliness.-Enhanced communication skills by liaising with various departments within the company to ensure the timely payment of procedural costs.-Gained experience negotiating subsidies and presenting them in legal proceedings, requiring attention to detail and a thorough understanding of legal procedures.-Improved legal writing and advocacy skills by drafting legal documents and attending hearings.-Achievements: Managed a sector handling over 12,000 cases exclusively for COELBA, the electricity distribution monopoly in Bahia owned by the Spanish group NEO Energia. Oversaw daily operations of 150-200 cases, including preparing and filing petitions for appeals, ensuring precise cost assessments, and managing payment requests. Maintained an impeccable record of meeting deadlines and accurately calculated costs throughout the tenure of the appeals and costs department.

-Provided exceptional customer service to clients, effectively addressing their legal needs and concerns.-Drafted and reviewed legal documents, including petitions and motions, ensuring accuracy and compliance with legal standards. Ensured proper filing and processing of documents within the court system, maintaining meticulous records.-Monitored the progress of cases, attended court hearings and meetings, and kept clients informed of any updates or changes to their cases.

-Mediated conflicts in civil and family law cases, acquiring substantial experience in conflict resolution, legal strategy, and client advocacy. Assisted in facilitating civil and family law hearings, ensuring fair and effective mediation processes that upheld the principles of justice.-Provided legal assistance to clients, helping them navigate the complexities of the legal system and understand their rights and obligations. Conducted legal research and analysis to support mediation efforts, enhancing the accuracy and effectiveness of legal advice given to clients.-Drafted legal documents, including mediation agreements and case summaries, to document the resolution of disputes and ensure legal compliance.

-Worked in the Tribunal of Justice of the State of Bahia at the 1st Civil Court. Assisted in meticulously registering and managing judicial process data, ensuring accuracy and compliance with court protocols.-Monitored ongoing cases, providing timely updates and support to ensure efficient case progression.-Conducted procedural analysis, aiding in issuing and collating legal documents and judicial opinions.-Performed comprehensive legal research, analysing case law and jurisprudence to support judicial decisions.-Organised and maintained meticulous records of process files, enhancing the efficiency of archival systems.-Facilitated the reception and issuance of cases, documents, and correspondence, streamlining communication within the court.-Drafted precise legal documents, correspondence, and process reports, contributing to the clarity and effectiveness of court operations. Supported judges in their judicial duties, providing reliable assistance in notarial activities and court proceedings.