Baba Olu Odusi Email & Phone Number

Adelaide, South Australia, Australia

• Understand and translate business requirements into effective NetSuite ERP solutions.• Work collaboratively with the NetSuite Technical Consultant to ensure seamless integration of functional and technical aspects.• Ensure the ongoing success and satisfaction of NetSuite customers post-implementation.• Provide guidance and support to customers in effectively utilizing the NetSuite system to meet their business needs.• Perform relationship management, customer needs assessment, solution optimization, training and education, and troubleshooting to maximize customer value.

Adelaide, South Australia, Australia

• Customer engagement, requirement gathering, and evaluation.• Transforming Customer demand and use cases into business model (logical and technical).• Providing implementation by mapping business process and requirement into enterprise systems.• Customization of business systems and ensuring that it works in accordance with the use cases.• Creation of workflows and deployment of scripts and bundles in accordance with business needs.• Providing proper documentation of processes/integrations and training where required.• Providing support on testing of system behaviour and go-live.• Proposing system enhancements and improving current features to improve system performance.• Developing complex reports and dashboards that will aid in quick business decision making.• Managing and providing day-to-day support on cases to various customers and clients.

• Creating and refining core business and systems requirements into technical designs.• Assisting in application development, configuration, and modifications to meet user requirements.• Providing technical fault analysis and recommending new application solutions.• Providing expert technical support in ERP and training of stakeholders.• Acts as a liaison between business stakeholders to document clear business service requirements.• Formulating documentation to describe the custom configuration of applications and procedures.• Developing business processes workflows and developing business intelligence reports.• Perform data analysis, migration, validation, cleansing, verification and identify data mismatch.• Administration, monitoring, and maintenance of applications and their infrastructures.• Assist with IT help desk customer service functions and escalating issues where necessary.• Supervise project development and processes with clients and vendors for successful execution.

• Monitoring systems performance and managing parameters to provide fast responses.• Considering both back-end organisation of data and front-end accessibility for end-users.• Generating reports by scripting and querying from the database (SQL, Oracle) as per need.• Installing and testing database management system and ensure database integrity.• Controlling access permissions and privileges on the database and ensure data security.• Contacting database vendor for technical issues until they are resolved.• Developing, managing, and testing back-up and recovery plans.• Ensuring that storage and archiving procedures are functioning correctly.• Installing and customising existing applications in order to make them fit for purpose.• Developing Project Plans, and ensuring the project is delivered on schedule and within scope.

Fze-Snake Island

• Providing first line technical support for business and IT service incidents and requests.• Assist staff with the management of Computers, Printers, VOIP phones and other devices.• Administration and management of document control management system.• Interacting with software vendors to resolve application, licensing, and other issues.• Researching, recommending, and assisting in the deployment of new applications.• Conducting regular system audits and interacting with computer platforms.• Resolving computers, servers, conferencing systems, and other Information System related issues.

Lagos

- Installation and Monitoring of UPS Machine.- Conducting electrical safety checks on computer equipment.- Testing and evaluating new technology.- Verification and monitoring of backup systems and upgrades.- Troubleshooting network related problems, diagnosing and solving hardware/software faults.- Working closely with vendors, and clients to ensure an efficient working environment.- Audit and gather performance measurement.- Conduct training for new and existing staff on IT Technologies.

- Assisting with system and network installation, upgrades, migration, repair, and maintenance.- Assist with ATM installation/maintenance and repair.- Managing and remote monitoring of ATM faults with the help of the GASPER tool.- Uploading of critical ATM software security patch and updates.- Managing and monitoring data servers, device drivers, and switches.- Setup and Manage Windows Server 2003 Active Directory.- Performing routine data backups and administering and monitoring network security and alerts.- Supervised installations and maintenance of ISP's projects.- Maintaining user management directory and e-mail setup.- Installation, maintenance and support of ATM machines Nationwide.

Postgraduate Certificate

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