Babacar Diouf

Babacar Diouf Email and Phone Number

Business Engineer , Agreement Manager chez Wärtsilä @ Wärtsilä
helsinki, southern finland, finland
Babacar Diouf's Location
Dakar, Dakar Region, Senegal, Senegal
Babacar Diouf's Contact Details

Babacar Diouf personal email

n/a
About Babacar Diouf

Executive MBA in Business Engineering with over ten (10) years of experience working as an Aftermarket Service Engineer, Maintenance Manager, Technical Trainer, Sales Engineer...:Dealing with Industrial, Mining and Public & Independent Power Producers.Experienced on tendering and sales offering around all Centrale,North and West African countries.Team spirit and business code of conduct acquired during my experiences on multinationals such as ABB, CUMMINS and WARTSILA.

Babacar Diouf's Current Company Details
Wärtsilä

Wärtsilä

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Business Engineer , Agreement Manager chez Wärtsilä
helsinki, southern finland, finland
Website:
wartsila.com
Employees:
10989
Babacar Diouf Work Experience Details
  • Wärtsilä
    Contract Manager
    Wärtsilä Oct 2023 - Present
    • Building strategic partnerships with assigned customers. • Proactively communicate with the customers to ensure all pain points are identified and all needs are addressed• Monitoring that customer complies with its obligations in the service agreement • Proactively propose new solutions, performance improvement programs and upgrades to the customers to ensure increased reliability, availability and efficiency of the installation• Communicating with relevant internal and external stakeholders as per Agreement Management-, Agreement Sales-, Service Projects Sales-, Parts, Field Service- and Package Sales Procedures• Managing disputes arising with the customer under the agreement, including leading the internal team involved in supporting the dispute resolution• Monitor receivables situation, investigate reason for overdue, make action plan and involve internal stakeholders as required
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  • Wärtsilä
    Senior Operations Coordinator
    Wärtsilä Jul 2023 - Oct 2023
    Responsible for overseeing and coordinating technical operations ,projects,and teams.Collaborating with various department to ensure efficient and successful execution of technical projects while maintaining high qulity standards.Develop project execution plans,timeline,and resource allocation in collaboration with relevant stakeholders.
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  • Wärtsilä
    Operations Coordinator
    Wärtsilä Jan 2019 - Jul 2023
    West Africa
    Lead and coordinate Field Service activities, including personnel, spareparts, costs, change orders, technical documentation, project cost follow up, and vendors invoices.Communicate with the customer, engineers, and sales team during the delivery of Field Service Projects for any changes on the job Scope which may impact the business and or end customer satisfaction.Proactively work to enable cross-organizational cooperation
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  • Wärtsilä
    Sales Account Coordinator
    Wärtsilä May 2016 - Dec 2018
    West Africa
    •Proactively contacting and driving sales to selected customers and providing excellent customer service to these customers. •Manage a professional relationship with customers. •Ensure customer inquiries / orders / complaints and promptly, satisfactorily •Carry out customer satisfaction surveys (CROL) •Prepare all visiting plan & complete quality visit report in CRM for each visit •Maintain Accounts Master Data & Installation Date in CRM •Sales activities with Product Sales in product Portfolios. •Prepare and update account plans for retaining, expanding and developing business •To prepare all Spare Parts & Service Offers as Sales Support. •Assist in preparing monthly sales and order book report.
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  • Cummins Inc.
    Service Supervisor (Lead Technicians)
    Cummins Inc. Jul 2014 - May 2016
    West Africa
    Hands-on servicing, repair and overhauling of customer engines (Heavy, Medium and Light Duty) and related components to UE standards. Assist with planning and control of labor to ensure employees are fully and effectively utilized and that they work productively. Coordinate KPI targets, technicians and general workers to ensure optimum utilization of staff, labor recovery and customer satisfaction.
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  • Abb
    Field Service Engineer
    Abb May 2008 - Jul 2014
    Dakar
    Mission: Support and Drive customer satisfaction bycompetent and timely execution on a high quality level of service jobs on site and in the workshop.Positively influence the ABB reputation by dedicated and professional approach to the customer
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  • Metal Afrique
    Workshop Manager
    Metal Afrique Jan 2007 - Jun 2008
    Dakar
    Supervise all Equipment and facilities, Control failures of equipment and facilities; improve the production equipment, Optimize the cost of maintenance, Design of spare parts, Reliable data on the CMMS software
  • Metal Afrique
    Technical Analyst
    Metal Afrique Jan 2006 - Dec 2006
    Dakar
  • Metal Afrique
    Senior Technician
    Metal Afrique Mar 2005 - Dec 2005
    Dakar
  • Aoms
    Workshop Manager
    Aoms Mar 2004 - Mar 2005
    Management Industry: Daily planning, Room design and monitoring indicators, Maintenance of machines
  • Aoms
    Senior Technician
    Aoms Jan 2003 - Mar 2004
    Dakar
  • Dakar Mecanique Outillage
    Technician
    Dakar Mecanique Outillage Jan 2001 - Dec 2002
    Dakar

Babacar Diouf Skills

Turbomachinery Industrial Maintenance Diesel Engine Pneumatics Electro Mechanical Mechanical Engineering Preventive Maintenance Mechanical Maintenance Machine Tools Commissioning Operations Management Arc Welding Mechanism Design Maintenance Management Automotive Job Coordination Fuel Injection Engineering Project Management Microsoft Office Project Planning Maintenance And Repair Microsoft Excel Troubleshooting Customer Service Power Plants Marketing Strategy B2b Marketing B2c Marketing Tender Management Customer Relations

Babacar Diouf Education Details

Frequently Asked Questions about Babacar Diouf

What company does Babacar Diouf work for?

Babacar Diouf works for Wärtsilä

What is Babacar Diouf's role at the current company?

Babacar Diouf's current role is Business Engineer , Agreement Manager chez Wärtsilä.

What is Babacar Diouf's email address?

Babacar Diouf's email address is ba****@****ins.com

What schools did Babacar Diouf attend?

Babacar Diouf attended Groupe Institut Africain De Management 2, Sup De Co ,dakar, Maurice Delafosse High College.

What skills is Babacar Diouf known for?

Babacar Diouf has skills like Turbomachinery, Industrial Maintenance, Diesel Engine, Pneumatics, Electro Mechanical, Mechanical Engineering, Preventive Maintenance, Mechanical Maintenance, Machine Tools, Commissioning, Operations Management, Arc Welding.

Who are Babacar Diouf's colleagues?

Babacar Diouf's colleagues are Lyon Liu, Cesare Ciarrocchi, Imran Bukhari, Oldooz D., Md Towhidur Rahman, Mohammad Hossain, Irshad Alam.

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