Assist patrons with reconciling accounts, locate problematic practices so as to eliminate negative issues and results, and sell features and/or products that best serves patrons' banking needs.

Responded to homeowners' requests for service of their household appliances and/or features that had become impaired or inoperable. Assigned technicians to residences to repair warranty covered appliances and features. Also offered "quick fix" remedies when applicable so as to circumvent any unnecessary costs to homeowners.

Execute collection efforts via telephone and US mail, in an attempt to partner with debtors, helping them to rectify debts owed to various offices and services, and improve credit ratings.

Trained and coached assistant managers to take loan applications and execute collection efforts via telephone and field visits. Monitored progress of asst managers, approved loans, counseled potential and active customers, determined and delegated collection procedures based on customer volume, loan volume, and currency of loan payments.