Babafemi Magbagbeolu Email & Phone Number

Lagos State, Nigeria

Overseeing the support team, including task delegation, scheduling, performance evaluation, and providing guidance and support to team membersOverseeing customer support processes related to services rendered, addressing escalated customer issues and ensuring timely resolutionActing as a point of contact for network-related issues and ensuring effective communication of network status and changesCoordinating with necessary teams, units, or vendors to resolve network issues promptly and minimize downtimeDeveloping and implementing network support strategies aligned with organizational goalsMaintaining accurate and up-to-date documentation of procedures and incident reports

Lagos

Handling incoming technical trouble calls and working with engineers/field technicians and/or clients to resolve service issues in a timely fashionMonitoring traffic patterns on the network management system to identify potential problem areas and take corrective actionProviding escalation status notification throughout the enterprise on service impacting eventsSwiftly diagnosing and clearing any faults or alarms assigned by trouble ticket, ensuring escalation within time period stipulated in SLAs to correct parties if unable to fixMonitoring nodes/interfaces with the use of Solarwinds and other network performance monitoring toolsProducing detailed functional design document to match customer requirementsTroubleshooting WAN connectivity, MPLS, GPON, Wimax, Point-to-Point radios (SAF, CERAGON etc), email services, voice servicesAttend service review meetings with customers as well as providers of 3rd party services such as NIBSS, Interswitch, e-Tranzact etc. with focus on capacity, business continuity and continuous service improvementMonitor service levels and take appropriate action to maintain service level agreementsTracking and updating events in the trouble ticketing system in a clear and efficient mannerProviding monthly uptime/downtime reports for customersAnalyzing results from online customer feedback survey and identify areas where service improvement is requiredProactive preventive maintainace by analysing trends, re-occurring incidents (problem) and abnormalities

Lagos, Nigeria

Roles: ICT Director, St Saviours School, Ikoyi; Regional Service Support Engineer, Stanbic IBTC Pension Managers Ltd; ICT Support Engineer, Cadbury Plc; Service Desk Analyst, Cadbury Plc.Responding to user requests via telephone, email, chat or walk-in and escalating when necessary based on SLAAssigning user requests to support staff in an efficient and optimal mannerManagement and optimization of the ICT resources across various regions to ensure minimal downtimeAdvising and making recommendations to the IT leadership teamEnsuring all ICT security policies are adhered toNetwork, Active Directory, Exchange and website management and administrationDesktop and bespoke applications supportUser education and supportTroubleshooting and resolution of all hardware related issuesMinor equipment maintenance and repairsImplementing the school's strategic plans, programs and policies for computing and information technologySpearheading the continuous modernization and optimization of the school's ICT resourcesDay-to-day administration and management of the school’s ICT assetsInstallation and configuration of IP camerasCoordinating support activities and managing resources efficiently in order to fulfil contract obligations to various clients.

Birmingham, United Kingdom

Supervision of customer service team membersDelegating tasks to members of the customer service teamMonitoring the team’s performance and ensuring that team members adhere to the policies and procedures of the hotelAssisting the team by performing the tasks with themHelping with training and development of customer service staffHandling complaints (from both staff and customers) and escalating to Management as and when needed.Collate and analyse feedback received from customers and present to Management with a view to identifying areas of improvementWork with management on customer service initiatives.

Eket, Nigeria

Day-to-day running of petroleum stabilization and gas compressions plantsPreparation of daily production reports and other periodical reportsProduction and process data entryLogistical support for offshore personnel and operationsLaboratory testingMinor preventive and corrective maintenance work.

Msc, Computer Networking

Bsc, Business Information Technology