• Using RMM (Remote Monitoring and Management, ConnectWise) tools to monitor clients devices, networks, and servers for performance, security, and stability.• Providing assistance with troubleshooting and resolving hardware, software, and network issues for clients, often through a ticketing system.• Implementing and maintaining security measures like antivirus, firewalls, and anti-malware. This also includes responding to incidents, running security checks, and… Show more • Using RMM (Remote Monitoring and Management, ConnectWise) tools to monitor clients devices, networks, and servers for performance, security, and stability.• Providing assistance with troubleshooting and resolving hardware, software, and network issues for clients, often through a ticketing system.• Implementing and maintaining security measures like antivirus, firewalls, and anti-malware. This also includes responding to incidents, running security checks, and performing vulnerability assessments• Configuring, monitoring, and troubleshooting client networks, including firewalls, routers, switches, and VPNs.• Ensuring client data is regularly backed up and available for recovery in case of accidental data loss or system failures.• Coordinating with third-party vendors to resolve hardware, software, or ISP-related issues on behalf of the client. Show less

• Led a team of IT professionals with the collective responsibility of managing the entire business IT infrastructure.. Acted as an escalation point by providing tier 1/2 technical support.• Assembled IT teams to client site to setup healthcare solution and trainings.• Ensured an efficient provision of IT operational support and service delivery across the business. This was performed by designing an e-ticket system. This resulted in a more efficient… Show more • Led a team of IT professionals with the collective responsibility of managing the entire business IT infrastructure.. Acted as an escalation point by providing tier 1/2 technical support.• Assembled IT teams to client site to setup healthcare solution and trainings.• Ensured an efficient provision of IT operational support and service delivery across the business. This was performed by designing an e-ticket system. This resulted in a more efficient, pro-active IT support unit which saw IT support requests reduce by 80% and improve IT processes.• Ensured an efficient provision of IT operational support and service delivery across the business. • Involved in IT governance, business effectiveness and business performance improvement projects for clients. This ensured a 100% compliance to government health compliance standards.• Migrated the company’s emails from a third-party cloud vendor to Microsoft Office 365 environment to minimize security risk• Designed IT strategies and ensured 100% compliance to IT security policies.• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.• Conducted a company-wide Fortinet applications installation leading to 99% improved security.• Troubleshoots connectivity issues across networks such as Wi-Fi, cellular and LAN (Cisco catalyst switch 2960 series, Dlink routers).• Supervised departmental budgeting and forecasting based on business roadmaps and IT strategy. Show less

• Maintained network performance by performing monitoring and analysis, performance tuning; troubleshooting network problems; escalating problems to vendor.• Loads software, grants permissions and configures hardware for new employees as part of onboarding process. (In-house applications, CRM, Intranet).• Participated in on-call rotation.• Ensure backups are completed and verified.• Secured network by developing access, monitoring, control, and… Show more • Maintained network performance by performing monitoring and analysis, performance tuning; troubleshooting network problems; escalating problems to vendor.• Loads software, grants permissions and configures hardware for new employees as part of onboarding process. (In-house applications, CRM, Intranet).• Participated in on-call rotation.• Ensure backups are completed and verified.• Secured network by developing access, monitoring, control, and evaluation.• Tracked issue resolution policies to maintain compliance with internal standards. • Maintained servers (HP ProLiant Series Gen 7-10) and systems to keep networks fully operational during peak periods.• Developed, tested, evaluated, and installed enhancements and upgraded network by conferring with vendors.• Created and administered Microsoft Exchange email accounts and profiles for users (Windows Active directory).• Implemented Identity management Solutions (Single Sign-On) using Windows Active Directory. Show less

• Restructured and realigned the company’s entire environment to the NIST cybersecurity framework. This resulted in a more resilient, secured & reliable network and server infrastructure which ensured increased productivity, faster data retrieval speeds, and better browsing experience across the entire business, group wide.• Oversaw all implementations, configurations, and installations on all Greatland enterprise servers.• Configured and implemented… Show more • Restructured and realigned the company’s entire environment to the NIST cybersecurity framework. This resulted in a more resilient, secured & reliable network and server infrastructure which ensured increased productivity, faster data retrieval speeds, and better browsing experience across the entire business, group wide.• Oversaw all implementations, configurations, and installations on all Greatland enterprise servers.• Configured and implemented Cisco Wireless Access Points and Wireless LAN Controllers.• Managed, and configured next generation firewalls for the enterprise (Fortigate) used for URL filtering, threat management and perimeter defense.• Installed and managed the VMWare infrastructure.• Implemented firewall rules and managed firewall change policy requests based on approved business strategy.• Designed and Implemented a Data Loss Prevention (DLP) strategy using Symantec DLP.• Implemented Vulnerabilities management using Microsoft Systems Centre (SCCM) Show less