* Performed sales analysis to identify high-performing products and categories, delivering actionable insights that informed marketing strategies with the potential to improve sales by 15% in underperforming regions.* Created dashboards in Excel to track key metrics such as sales by region, product performance, and customer segmentation, providing actionable insights to the marketing team.* Performed user behavior analysis to identify user preferences, pain points, and overall customer experience, that informed product redesign and content optimization, which improved customer satisfaction, significantly.* Collaborated with cross-functional teams to assess regional and product-level trends, driving data-driven decision-making for inventory management and operational efficiency.* Undertook a call center analysis that provided a wealth of data-driven insights that significantly improved customer experience, agent performance, and overall operational efficiency.

* Leveraged data analysis of customer call data records to identify trends and drive actionable insights, resulting in a 14% decrease in customer complaints and enhancing product performance.* Data Gathering and Analysis: Conducted comprehensive data collection and analysis to provide valuable insights for strategic decision-making within the Provisioning department.* Database Management: Managed customer databases and CRM systems in order to maintain precise and current records for Globacom's client base.* Coordination and Communication: Collaborated with various departments to ensure seamless service delivery and address any provisioning issues promptly.* Reporting: Generated regular reports on provisioning activities; highlighting key metrics, trends, and areas for improvement.* Collaborated with cross-functional teams to streamline data collection processes, ensuring accurate reporting of key business metrics and improving service performance by 13%.

* Customer Service Data Analysis: Utilized advanced analytical techniques to analyze customer service data, focusing on metrics such as first-call resolution rates and issue resolution rates.* Conducted exploratory analysis of system statistics and logs, delivering actionable insights to technical stakeholders. Achieved a 27% improvement in system performance and service availability.* Problem-Solving: Combined technical expertise with strong problem-solving abilities to deliver actionable insights that contribute to a positive customer experience and enhance brand reputation.* Designed and deployed performance dashboards using Excel power pivot, reducing manual processing and enabling data-driven decision-making.* Consistently delivered exceptional service by combining technical expertise with strong problem-solving abilities, contributing to a positive customer experience and enhancing brand reputation.* Resolved calls from customers with issues related to routers and landlines, maintaining a high-resolution rate of 95% for router and landline issues.* Communication and Reporting: Communicated findings effectively through detailed reports and presentations, highlighting key metrics and recommendations for improvement.