Babaldeep Kaur Sahni Email & Phone Number

New Delhi

Lead Generation: Interact and give an insight to corporate professionals on an individual level about the key product, Kleeto Service.Conversion: Timely follow up of all the leads generated and convert them to Accounts is an integral part of closing the deal.Monthly Projections are made on the basis of client interaction.Monthly targets are set and achieved by continuous evaluation and discussions with the reporting Manager.Generating monthly and quarterly reports to match the… Show more Lead Generation: Interact and give an insight to corporate professionals on an individual level about the key product, Kleeto Service.Conversion: Timely follow up of all the leads generated and convert them to Accounts is an integral part of closing the deal.Monthly Projections are made on the basis of client interaction.Monthly targets are set and achieved by continuous evaluation and discussions with the reporting Manager.Generating monthly and quarterly reports to match the set projections.Designing mail templates to be sent to corporate to introduce the new service.New innovative brain storming done to increase the number of sales done on a monthly basis.Pen down the easy targets in the market for the document management service.Managing channel sales force and monitoring performance, reviewing daily sales activities through daily sales reports and online MIS, leveraging productivity with cost to company.Controlling variable and overhead expenses to the lowest, maximizing sales productivity.Recruiting, training and motivating the team for performance and consistent growth in business.Supporting sales channel through lead generation and market research, joint calls with sales.Maintaining corporate pipeline of prospects and entering into tie-ups with chambers of commerce for information on emerging clientele.Organizing business meetings at recreation properties, organizing sponsored programs for corporate deals and discussions related to our offer.Servicing and acting as one point contact to existing corporate related issues.Reducing cycle time of processing the documents of the corporate and ensuring efficiency in providing timely, effective solutions related to corporate issues.Responsible for New Account Acquisition and maintaining relations with existing Large Accounts in NCR.Key role in carrying-out various promotion activities for paper management sector. Show less

Interface: As part of the standard R&R document, interacted with all functions relevant to a new hire e.g. Operations, Training, ER, HR, Quality, Transport and Admin, spread across new hire classroom training and Bridge/Nesting as they help in bridging the gap between classrooms to the operations floor.Reward & Recognition: R&R was conducted at all levels of learning, which is during new hire training, classroom graduation ceremony and bridge period. Ensured that new hires are motivated to… Show more Interface: As part of the standard R&R document, interacted with all functions relevant to a new hire e.g. Operations, Training, ER, HR, Quality, Transport and Admin, spread across new hire classroom training and Bridge/Nesting as they help in bridging the gap between classrooms to the operations floor.Reward & Recognition: R&R was conducted at all levels of learning, which is during new hire training, classroom graduation ceremony and bridge period. Ensured that new hires are motivated to deliver their best during their learning stage and initial floor production period.Certification & Celebration: Organized classroom graduation ceremony to celebrate the certification of the New Hires to valuable resources of the process.Formulating necessary training strategies in close co-ordination with Operations.Recruitment, Training (Product, Refresher, Sales) Certification, trained on outbound hardcore cold Direct Sales, Corporate Sales Associates, to ensure KPI's are met.Track employee certification, training attendance, training efficacy & throughput of the respective batches in training.Proven ability to serve as a Central Training Manager. Ensured-challenging deadlines were met while meeting the guidelines set by the organization, by observing all day-to-day program activity including report generation, & quality control. This includes basic planning, hiring, training, performing control checks & implementation.Assumed overall project responsibility as a mentor for the new trainers on board(Training & Quality).Accountabilities: Handling back to back batches for Outbound VIPTel Process.Working as SPOC for all training development related issues for VIPTel sales projects and participate in con-calls with AVP & VP-Sales.Responsible for Training Planner, Seat Planner, Quarterly Report, Handover Batch End Reports of batches trained by several trainers. Show less

Leading a team with 8 Trainers and grooming three Business Managers every month.Improving productivity through better training process in place.Collaborating with business for creating strategic plans to enhance customer’s delight.Functioning as, “Single Point of Contact” for coordinating with the Training Department.Providing product knowledge to the empanelled trainers of respective operational teams.Managing & monitoring the performance of team members to ensure… Show more Leading a team with 8 Trainers and grooming three Business Managers every month.Improving productivity through better training process in place.Collaborating with business for creating strategic plans to enhance customer’s delight.Functioning as, “Single Point of Contact” for coordinating with the Training Department.Providing product knowledge to the empanelled trainers of respective operational teams.Managing & monitoring the performance of team members to ensure efficiency in training and meeting of individual & group targets.Standardizing the training content.Designed the entire process for TNI for B-schools, Management Institutes, and schools.Developed the format of Client Service Report.Actively involved in the customization of the modules on the basis of TNI.Mapping of Client’s in the market.Reviewing existing checklists & content for the training modules.Conducting behavioral training & self grooming sessions.Created a pool of soft skill trainers in the organization to handle behavioral and functional training.Actively involved in the hiring process to screen the abilities of the trainers before joining.Revamped the existing induction process for the empanelled trainers. Show less

Identified existing knowledge / skill / behavioral gaps and design & deliver training programs to bridge them.Developed content for various Soft Skills and Voice and Accent programs.Have been involved in Training Need Analysis for various BPO and I.T. clients.Conducted need based training for students, with consistent results.Formulated Power Point Presentations for various soft skill programs.Designed and developed Collection Based Training Modules. Designed training… Show more Identified existing knowledge / skill / behavioral gaps and design & deliver training programs to bridge them.Developed content for various Soft Skills and Voice and Accent programs.Have been involved in Training Need Analysis for various BPO and I.T. clients.Conducted need based training for students, with consistent results.Formulated Power Point Presentations for various soft skill programs.Designed and developed Collection Based Training Modules. Designed training modules leading to positive development of content as per the client's requirements.Facilitated Behavioral Programs on Team Building, Leadership, Coaching, Mentoring & Employee Motivation.Turned around under performance by enhancing Skills, Knowledge and Behavior correction.Analyzed Industry / Program needs and developed Training Strategies involved in leading and engaging in various Organizational Development initiatives.Looked into overall team / staff development training programs like Voice & Accent, Customer Service and Culture, Train the Trainer (TTT), Leadership, Team Building, Coaching & Mentoring, etc. for career progression across levels.Worked with the training team to evaluate adequacy of training materials for new processes.Involved in the selection and recruitment process of the trainers in the company.Designed Pre-Training Assessment tools to assess existing levels of skills and knowledge of participants.Designed and implemented Post-Training Assessment tools to assess the success and effectiveness of training interventions.Designed and customized training modules to cover and address gap areas identified by training needs analysis.Delivered and conducted impactful training programs that aided in both career and individual development of employees. Show less

Served as the sole designated trainer for one of the company's largest accounts.Act as the trainer responsible for providing support to new trainees through mentoring, observation, and feedback.Created training documentation and trained internal staff of Agents working ontelecom process including a 10-person team of specialized collectors.Conducted initial and refresher training for new hires and trainees.Designed Pre-Training Assessment tools to assess existing levels of skills… Show more Served as the sole designated trainer for one of the company's largest accounts.Act as the trainer responsible for providing support to new trainees through mentoring, observation, and feedback.Created training documentation and trained internal staff of Agents working ontelecom process including a 10-person team of specialized collectors.Conducted initial and refresher training for new hires and trainees.Designed Pre-Training Assessment tools to assess existing levels of skills and knowledge of participants.Designed and implemented Post-Training Assessment tool to assess the success and effectiveness of training interventions. Show less

Graduate, Resource Management, Ist Grade

Activities and Societies: Participated at International Abilympics, Indira Gandhi Stadium.

High School, Science