• Create, maintain and update test cases, based on business requirements. • Assist Project Manager in development of test plan and Test Reports. • To monitor and review the final web designs/ mock-ups before presenting to the clients.• Verify bug tickets as software development team fixes bugs on local testing • Prepare Test Cases and Submit Bug Reports for Software Programmers • Discussion with software development team regarding issues found out during testing activity. • Documentation as per requirement as asked by Project Manager.

 I am working my team as Team Lead. Communicate with customers and resolving their problems. Using different ideas for increasing sales. Maintain all report and bills by using logistic system. Communicating and negotiating with users, specialists, other staff and suppliers.

(Sep 2004 – May 2012)• Handle all enquiries and complains that are referred.• Supervise customer care activities.• Cater to telephonic complains• Guide, train Customer Services Staff.• FIRs follow with concerned departments• Follow up with litigation.• Timely resolution of complains • Maintenance of Record and reports.• Handle cash missing cases• Giving information on safety and precautionary measures to employees and consumers • Image and relationship building in consumers• Correspondence with consumers and different department• KPI monitoring• Maintaining confidentiality of Data• Providing emotional support to staff

• To assist the administration management• Compiling & printing statement of client’s balances for monitoring the recovery• To prepare the wages sheet on weekly basis• Monitor and implement of H.R. activities