Dynamic and results-oriented Chat Support Specialist with a robust background in customer service and computer science education. Proud to have managed over 100 customer interactions daily with a proven track record at Elite Global Packaging, where I led the resolution of over 4,000 support tickets and enhanced productivity by 20% through effective team leadership.As a dedicated Sr. Chat Support Executive and former Sr. Computer Science Lecturer, I've honed my abilities in multitasking, problem-solving, and process improvement, contributing significantly to business growth and customer satisfaction. My weekly outbound calls and follow-ups are a testament to my commitment to personalized customer care and my analytic approach to performance reporting has been instrumental in driving strategic business decisions.During my tenure in academia, I've been passionate about fostering an understanding of programming concepts, evidenced by the detailed progress reports and innovative teaching strategies employed to optimize learning outcomes for students. My involvement in professional development activities reflects my dedication to continuous improvement and staying current with the latest industry trends.As an enthusiast for analytics and process improvement, I've also ventured into the world of cryptocurrency, offering insights and trading strategies to a growing YouTube subscriber base, committed to empowering financial freedom among the youth.- Key Achievements:✔ Customer Service Excellence: Managed 100+ daily live chat conversations with high efficiency.✔ Team Leadership: Boosted team productivity by 20% and guided 10 support agents to exceptional performance.✔ Education and Mentorship: Honored as Best Teacher of the Year, emphasizing impactful computer science education.✔ Crypto Trading Analysis: Attracted 3.5K+ YouTube subscribers through real-time crypto market updates and trading strategies.I'm always looking for new challenges and opportunities to leverage my skills in support and education to foster growth and development, both for the organizations I work with and for myself professionally.Let's Connect 🤝
Elite Global Packaging
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Sr. Chat Support ExecutiveElite Global Packaging Dec 2022 - PresentLahore, Punjab, Pakistan● Managed an average of 100 live chat conversations per day, resolving customer inquiries and issues promptly and efficiently.● Successfully handled 4k+ support tickets within the past year, ensuring timely resolution and documentation of each issue.● Conducted approximately 50 outbound calls weekly to follow up on customer concerns, gather feedback, and provide personalized assistance.● Generated comprehensive weekly reports detailing key performance metrics, including response times, resolution rates, and customer feedback trends.
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Crypto TraderExpert Trader Jan 2019 - PresentPakistan● Provided real-time updates on cryptocurrency market trends, ensuring subscribers stayed informed and empowered to make educated trading decisions to youngsters to boost their financial freedom.● Proficiently executed cryptocurrency trading, optimizing returns through strategic analysis for viewers.
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Sr. Cs LecturerElite Science Academy Jan 2017 - Nov 2022Lahore District, Punjab, Pakistan● Generated detailed reports on students' progress and performance, providing insights to students, parents, and management, facilitating informed decision-making, and targeted interventions where necessary.● Actively participated in professional development activities, staying abreast of emerging trends and pedagogical approaches in computer science education, enhancing teaching methodologies and strategies for optimal learning outcomes.● Delivered engaging lectures and practical sessions on programming languages, including C and C++, fostering a deep understanding of programming concepts among students at both matric and intermediate levels.
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Inspire Science AcademyInspire Science Academy Mar 2017 - Sep 2018Cs Lecturer● Delivered engaging lectures on various programming languages and computer science topics, catering to different learning styles within the classroom.● Maintained accurate records of student progress and performance, facilitating timely feedback and intervention when necessary.● Produced detailed reports on student achievements and areas for improvement, contributing to the continuous enhancement of teaching methodologies and curriculum development.
Babar Ijaz Education Details
Frequently Asked Questions about Babar Ijaz
What company does Babar Ijaz work for?
Babar Ijaz works for Elite Global Packaging
What is Babar Ijaz's role at the current company?
Babar Ijaz's current role is Sales Executive | Web Developer | Customer & Chat Support Specialist | Digital Marketing | Web Designer | Dedicated to Delivering Exceptional Live Chat Experiences | Achieving 95% Customer Satisfaction Rates.
What schools did Babar Ijaz attend?
Babar Ijaz attended Virtual University Of Pakistan.
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Babar Ijaz
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Babar Ijaz
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