As a Branch Operation Officer, my key responsibilities include:- Officiating as an Operation Manager: Assuming temporary managerial responsibilities to oversee branch operations.- Account Opening: Efficiently handling the meticulous process of account opening to ensure seamless customer experiences.- Clearing and Transfer Process: Managing the clearing and transfer process, facilitating the swift and secure handling of checks and electronic transfers to ensure fund clearance without delays.- RTGS System Management: Overseeing the Real-Time Gross Settlement (RTGS) system to facilitate electronic funds transfers for large transactions.- OFTT System Management: Managing the Online Funds Transfer and Tracking (OFTT) system, ensuring seamless online transfers and tracking their progress for enhanced transparency.- Dormant Accounts Reactivation: Reactivating dormant accounts and making account amendments as requested by customers.- Account Statements and Maintenance Certificates: Providing account statements and maintenance certificates with utmost precision and efficiency.- Account Closures: Handling account closures upon customer request, ensuring a seamless and hassle-free process.Additional Skills:- Leadership: Leading teams to achieve operational excellence and deliver exceptional customer service.- Communication: Communicating effectively with clients, colleagues, and management to ensure smooth operations.- Critical Thinking: Analyzing situations and making informed decisions to resolve issues efficiently.- Problem Solving: Identifying and addressing challenges to maintain operational efficiency and customer satisfaction.

In my role as a Service Analyst at the Online ADC Channel Services and Monitoring Department, I meticulously verified and processed customer service requests, ensuring accurate updates to personal details such as contact numbers, addresses, and email addresses on accounts and credit card information. I played a key role in activating net banking services and setting transaction limits, facilitating seamless digital transactions for customers using the UBL digital application. Additionally, I verified and processed service requests for Allowing Financial Transactions, ensuring smooth financial operations for customers.Furthermore, I managed the Account Dormancy Removal Request process for overseas customers, meticulously gathering and organizing all required documents into comprehensive case files for branch transfer. I also verified documents and processed personal information service requests for overseas customers, maintaining strict adherence to regulatory guidelines. Additionally, I processed service requests for updating email addresses in the OMNI Account system, contributing to enhanced customer communication efficiency. I maintained detailed MIS records, including monthly reports on suspicious activities and discrepancies in service requests, ensuring operational transparency and compliance.Additional Skills:- Proficient in customer service operations and digital banking platforms.- Strong attention to detail and ability to maintain accurate records.- Excellent communication skills for interacting with customers and internal stakeholders.- Sound knowledge of regulatory requirements and compliance standards in banking operations.- Ability to prioritize tasks effectively in a fast-paced environment.

In my role in the Procurement Department, I was responsible for ensuring the best quality at the lowest cost by reviewing rate lists from various vendors and approving the most competitive offers. I also managed daily orders for just-in-time (JIT) items, ensuring smooth operations and adequate stock levels. Additionally, I conducted daily reviews of re-order level reports to maintain optimal inventory levels and prevent stockouts.Furthermore, I liaised with internal departments to gather requisitions and understand their procurement needs, ensuring timely fulfillment of orders. I utilized ERP systems to streamline procurement processes and maintain accurate records, enhancing efficiency and decision-making.Additional Skills:- Negotiation skills to secure favorable terms with vendors.- Analytical skills to evaluate vendor offers and make cost-effective decisions.- Time management skills to prioritize daily tasks and meet procurement deadlines.- Knowledge of inventory management principles to optimize stock levels and minimize carrying costs.- Familiarity with ERP systems for efficient procurement process management.