Milind Babar Email & Phone Number

Naples, Fl, Us

Naples, Florida, Us

 Lead Highly visible and Strategic Projects. Manage day-to-day interactions with executive clients and sponsors Manage and deliver projects/programs with high visibility that identify, design, and implement technology and creative business solutions  Manage small teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.  Manage several concurrent high visibility projects in a fast-paced environment potentially crossing multiple business divisions Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project Develop and maintain communication with key project stakeholders and decision makers Orchestrated and Implemented the Enterprise-wide SAP Rebuild Program o 1 Year-long program rebuilding complete SAP infrastructure and moving it on Linux  Orchestrated and Implemented the HCM systems integration o A highly visible project to combine HR systems instances from two different Geographies into one system o Recognized as most effective project saving around $400K Orchestrated and Implemented Portfolio management tool (Workfront ) o Identified and presented a solution for the Gap in Demand, Capacity management along with a recommendation to implement a PM tool enterprise-wide o A complete revamp of the PM process and Governance model along with the Workfront tool to bring standardization in PM practices and delivery throughout the organization Lead the Software Rationalization effort for the Enterprise o Successfully delivered the rationalization effort along with TCO and savings to identify and restructure the applications landscape to align with the business processes.

 Relationship Management - Partner with Clients to develop and maintain a stakeholder map and plan. Take actions to achieve Customer Satisfaction. Demonstrate leadership in escalations and turnaround situations.  Sales and Business Development- Understand industry trends and identify opportunities in accounts. Leverage accounts; existing relationships to identify Services opportunities. Develop and align the business development strategy with the accounts. Delivery Excellence - Lead and enable team behaviors that drive customer satisfaction, improve performance and drive innovation. Ensure healthy engagements and account financials, such as predictable revenues, forecasting, and delivery margin. Manage changes and take corrective actions to achieve engagement quality and success. Leadership- Communicate vision, drive account strategy and commitments. Acts as a role model and encourages continuous personal and organizational improvements. Mentor team and value partnerships.o Responsible for the overall customer experience of Services accounts, by identifying customer needs and managing the delivery services (consulting) to exceed their expectations. o Managed a virtual team of delivery resources (Consulting and Premier Support) and oversees monitoring of key performance indicators to ensure a healthy and growing business within assigned accountso Responsible for Delivery of Projects and Managed service contract for the especially in Microsoft stack of Data workstream (Data and Business Intelligence) using Power BI and Microsoft Azure o Implemented a Data strategy moving from existing technologies and bringing in expertise to develop an Azure data lake and Power BI capability to deliver the “Velocity” with right “Quality”o Responsible for the Florida region Strategy and Growth of the organization – Stakeholder management, client relationship.o Responsible for PnL for Consulting and Professional services Business unit for Florida region.

Atlanta, Georgia, Us

o Set up an offshore development center in Pune, India for 200 resources for the Merger & Acquisitiono Responsible for PnL for Consulting and Professional services Business unit along with end to end management of Transition of all contracts with clients and rebranding the engineering team and company.o Responsible for the Strategy and Growth path of the organization in line with the strategy created a separate BU as PCG Labs and building a partner ecosystem.o Lead the BD team and Account Management team for the accounts. o Establish internal processes, policies, standards, templates for operations of the organization. o Participate with executives in strategic client value planning and quarterly review meetings.o Responsible for ensuring client satisfaction, retention, operational efficiency and quality of deliverables to ensure consistency, promptness and quality service.

Chicago, Il, Us

o Partner with the executive team members (SLT) to identify the client’s key initiatives, providing solutions to ensure client base receive value.o Conduct analysis to identify account opportunities and to recommend strategies that address client-specific needs to improve the team and organization’s results.o Support onboarding of new clients and renewal of existing clients and Maintain regular cadence and quarterly interaction with clients, ensuring continual alignment.o Responsible for collaborating with right stakeholders to assist in handling client escalations to ensure client satisfaction, retention, operational efficiency and quality of deliverables to ensure consistency, promptness and quality serviceo Work cross-departmentally to eliminate inefficient processes and improve team member performance Managing the delivery as well as support teams – HR, Finance, Admin, Biz Ops for the offshore delivery center.o PnL management - forecasting, profitability, invoicing and expense managemento Vendor Management - Managed relationships with vendor and Business as a conduit to ensure there are clear metrics across all KPIs to ensure strong performance management.o Ability to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concerns

Client relationship, Account management, Vendor Managemento Responsible for development of client-specific strategies and in the pursuit of growth opportunities that will increase penetration in programs.o Participates in annual account planning sessions and prepare the roadmap for the account.o Responsible to manage the end to end cycle from Proposal to Invoicing for the accounto Develop and manage account financials including forecasting, profitability, invoicing and expense managemento Ensure that project deliverables are integrated to become the overall result (product, service) and are fit to deliver the expected benefitso Develop and lead the vendor management strategyo Responsible for handling, referring, or delegating complex questions, issues, and problems to appropriate teams on a wide range of projects.o Responsible for managing the account operations like referring client service issues, administrative functions, eligibility/claim issues, billing questions, escalation matters, to appropriate service organization representatives for resolution and follow-througho Drive improvements in concert with internal resources through improvements in internal procedures that adversely affect customer satisfaction.o Maintain the client relationship and keep the client and stakeholders engaged in the project (ie: status reporting, issues management, and risk management)

o Define & drive the Strategy to Transition the projects from external IT vendors to Sears In-house teams, Transitioned work for 450 resources to the captive in India. o Designed, developed and implemented portfolio, program and project management processes, methodologies, standards.o Manage a portfolio of projects, ensuring coordination of shared resources, common activities, and other dependencies across projectso Transitioned an e-commerce program of 150 resources and 5 projects contract with a vendor and the effective tracking of the transition.o Forecasting of revenue from projects undertaken and ensuring that net savings (EBITDA) are delivered to the parent company.o Develop and manage accurate project management reporting process to enable the management team to make informed decisions.o Manage annual budget, forecasts resource demands (Long-term – 1 year, Mid-term – Quarter, Short-term – 1 month) by roles for technology resources, create staffing demand plan and lead monthly staff plan/budget meeting.o Work with Human Resources, Recruiting, and Training to coordinate the hiring and training of new employee resource.

Houston, Texas, Us

o Part of EPMO as a Program Office Manager for a large, complex Transformation program of 80+ projects, managed a team of 18 (Global PMO) o Joint Program to be delivered by the customer and the supplier together as per the alignment plan. Accountable for establishing new Project Management model delivering core standard services centrally to Accountso Tailor made design and implementation of enterprise-wide portfolio, program and project management processes, methodologies, standards, tools and training using Best Practices which was beneficial to both the parties.o Rolled out processes to support the Transformation program including change control, reporting, escalation management, cost control, risk, stakeholder management and financial controls. Developed Project templates and blueprints to deliver repeatable standardized productso Train, coach and mentor programme/project managers in relation to methodologies, delivery processes, and best practices thus supporting consistent delivery improvement.o Responsible for Best shore project management for APJ region projects including project planning, scheduling, Project Tracking, Project Status Reporting, Risk Management, Change Management, Problem Management, Financial Management & Communication Management.o Assist team members and research operational and performance data to provide statistics, trends, and reporting that inform leadership steering and decision-making, and as assigned.

Us

Started the Role as a Programme Planner on Aviva Account was then promoted to Bestshore Lead , in position was responsible for all the delivery for the bestshore team into the EPO for Aviva account.

Mumbai, Maharashtra, In

Managed the PMO for the Maharashtra region .Responsible for startup of a new site projects with required details , dealt with different verticals like land Team, Commercial.Responsible for resource management of 30 PM's , Budget allocations and tracking.