Senior Scrum Master
Current● Managed and facilitated communications on all business requests and issues to ensure client programs were operating with maximum efficiency and profitability. ● Was responsible for creating the Weekly Status dashboard and presenting to senior client leadership (Director and VP level). ● Served as intake point for multiple client issues and prioritized issues working closely with clients and the technology team. ● Coached teams to perfection transitioning from waterfall to Agile. ● Designed and created the Jive site for the Confidential program. ● Developed and continued business relationships with key clients and their stakeholders by addressing new customer requirements and recommending solutions that optimize value for the customer. ● Prepared, maintained and distributed client status reports; both internally and externally. ● Hosted recurrent client status meetings and work sessions as needed for program requirements review; communicated status to the management team. ● Managed the quarterly software cross functional release planning, design, execution strategy and process for multiple releases. Responsible for creating program release timelines including cross functional dependencies and owning key deliverables for each milestone. ● Ensured smooth handover between business and IT during critical phase gates. Done overall scope management, Dev & test planning and execution activities. ● Manage capability & resource assessment and scoping activities for given release. ● Created the release manager playbook to give transparency to all stakeholders.● Worked with the head Internal Audit’s department and Internal Auditors to clarify audit point and scope.● Worked with IT owners of the audit point to ensure the deliverable of the audit was understood and that the solution to close the audit as achievable with available resources in the stated deliverable date.● Utilized MS/OCE Suite of MS/Project, MS/Word, MS/Excel, MS/PowerPoint, MS/Visio, SharePoint.