Jacob Ogunsanya Email & Phone Number

Romford, GB

Slough, England, United Kingdom

◽ Global commercial analytics, data exploration and discovery with in depth focus on key metrics and commercial drivers. Stakeholder management with key input to developing data driven solutions and answers relevant for decision making. Aligning key data points to drive strategic initiatives and providing support for key regional stakeholders across the.

Newton Aycliffe, England, United Kingdom

Oversee everything Material Masterdata set up and troubleshooting in SAP. COGs development and BOM build for new products; Vendor / Customer Master data and data sanitisation of existing products. Coordinating the GS1 standard barcoding for all products. Bringing data to life with automation. Reviewing and modifying existing materials to purge system of.

o Designed, developed, and maintained business intelligence solutions for Sales, Marketing and Supply Chain teamo Led the BI team on roadmap and strategies implementation for intelligence and analytics development.o Explored different data modelling techniques to identify, extract and analyse business data presenting information in a most user-friendly.

- Led a team on National Daily Sales reporting on Primary, Secondary & Payment trends with Key Insight on Performance and Targets by Territory and Managers. - Analysed business wide performance based on contributions by Business Units/Regions and Distributors showcasing profitability by Region/Business Unit and field force. - Automated sales business.

• Supported the business through channel, product and customer investment analysis, as well as driving key initiative such as profitability performance management of the various sales channels and the brands with.
• Developed regional sales split based on historical data which drove business growth and channel expansion.
• Created several dynamic reports that provided strategic action plans and guide for the Sales business
• Partnered with other functional departments and Decision Support for the Sales operations Department
• Supervised incentives analysis for field staff and partners based on business performance and target achievement
• Drove implementation of special projects on sales force automation, which included Tableau and Data Orbis

• Directly managed voice products (Prepaid and Postpaid) ensuring full customer engagement activities and usage plans were actualized.
• Conducted various Intelligence activities on revenue generating customer base and proffered solutions to declining spends.
• Reviewed each Product Development Document with technical possibilities of product designs and implementation.
• Defended various business cases for cost of delivering product vs.projected revenue.
• Actively engaged directly in database mining using MS Query/Excel, ACL and SQL Scripts and Ultra Edit tools
• Liaised with entertainment managers and reviewed youth program proposals for sponsorships.

• Identified and analyzed potential churn customers' trend using different usage traits and expedited actions for retention.
• Retention insights were identified based on feedback from Churn customers, which were used to improve existing business products.
• Supervised all daily plans and activities of 15 customer retention team designing KPIs to track productivity and success rates.
• Implemented Marketing Campaign Strategies for customer retention with support from Product Managers
• Conducted various analysis and root cause reasons for Churn and proffered retention schemes tailored to customers feedback
• Created a 360 degree customer complaint handling procedure and customer relations management for all shop complaints.

• Hands on support to the Call centre manager on PowerPoint presentations and reporting.
• Followed up on all customer inquiries and complaints
• Collated and segmented various issues relating to customer complaints from the team
• Monitored all customer related issues for resolution by technical department.
• Resolved issues with Customers Registration and CUG Activations.
• Dealer and corporate customer management.

• Engaged in developing new Products and services based on evolving customer needs* Presentated products Demonstrations to prospective clients in corporate establishments * Supported Customer Relations and clients'.
• Attended various Nigeria Bar Association meetings to present company's portfolio of Electronic Law Reporting
• Executed presentations and Introduced company's products in Maiduguri at the Ministry of Justice and NYSC Law Groups

Acipm, Personnel Management, Excellent

Specializations in Training and Development with special attention to Performance Management and business insight analysis.

Bachelor'S Degree, English, 2Nd Class Upper

Activities and Societies: President of Department (ESSA), Head of ClassEnglish Language

Ssce, Senior Secondary Certificate Examination, Excellent

Activities and Societies: Drama and Music Group