Hello! I'm a result-oriented leader of services within hospitality services and aviation industry, I have over 14 years’ experience leading client interactions, and delivering on effective safety management, as well as productive, flight operations. As an ambitious and dedicated professional, I regularly exceed targets and perform above expectation. I inform myself of all developments within my field, ensuring compliance to rules and regulations and standards of the FAA. I also get myself involved with researching to facilitate better processes, including research for new clients and development of strategies to get more business. My strong customer focus, clear communication skills and strength in negotiating makes me a top contributor to company earnings. A brief summary of my career’s accomplishments will show the value I bring to each employer: ★ Successfully and safely handled a wide variety of Aircraft Dispatching scenarios, such as medical emergency, mechanical, pandemic-related and weather-related situations, always with the support of my team & supervisors. ★ Coordinated with different Operations Control Centre (OCC) departments and airport operations (local & international) to improve airline/air charter reliability and on-time performance. ★ Developed new standard operating procedures to improve standardization of procedures and accountability.★ ‌Introduced the concept of Crew Resource Management, and its usefulness even for non cockpit crew or dispatch work environment. Prior to my aviation work experience, I have had experience working as a sales executive in IT companies, as well as a communication officer at a hospital. While growing up, I was also involved in farming (crop production and animal farming - Snails, rabbits, chickens, etc.), as well as soap production.I love working with people, meeting their needs satisfactorily and with amazing customer experience. I look forward to connecting with you.