Babatomide Adedeji Email & Phone Number

Vaughan, On, Ca

Lagos, Nigeria

- Decrease the level of basic escalations from frontline teams.- Optimize escalation processes to increase the quality and efficiency of operations. - Collaborating with other internal teams and stay in touch until the issue is resolved.- Boosted efficiency and collaboration by monitoring Onboarding activities of team members remotely using tools like Notion, JIRA etc.- Ensured customer satisfaction by Analyzing, diagnosing, troubleshooting, and resolving complex issue within SLA period.- Identify and implement ways to improve the Support experience.- Serve as subject matter expert on all Schoolable products.- Create repeatable processes, resources, and frameworks to use when onboarding customers.

Lagos, Nigeria

- Create initiatives that help to drive successful product implementation.- Work with sales and product team to ensure that each piece of the journey meets customer expectations.- Ensured Customer Satisfaction by Responding to emails, chats, and calls regarding issues raised.- Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.

• Provided accurate, valid and complete information of services and products by using the right methods/tools.• Handled customer complaints, provide appropriates solutions issues within the time limits; follow up to ensure resolution.• Responsible for providing phone and email-based technical support to corporate customers while ensuring customer satisfaction.• Collaborated with Subject Matter Experts and Senior Escalation Engineers to resolve issues in a timely fashion.• Acted as First line of support for customer related issues on Office 365 (Identity & Exchange (Mail flow, Outlook, Security & Compliance))• Troubleshooting Experience with Outlook, ActiveSync and OWA.• Assisted with new hire onboarding to bring them up to speed on business process and responsibilities.• Understanding and defining clients’ business strategy and determining system architecture requirements to achieve current business goals.• Actively prepared on premises AD infrastructure for migration to Office 365 by using IDFIX tool for directory clean up.• Provided technical support and maintenance of Microsoft Outlook Web Application and• Microsoft Outlook (Desktop Client), E-mail, Calendaring & Scheduling.• Migration of user mailboxes from a third-party messaging system to Microsoft Office 365, as well as troubleshooting issues around Microsoft outlook.• Provided technical support for Office 365 Tenant to Tenant Migration.• Performed multiple administrative tasks in EAC (Exchange Admin Centre) and administering the Users, Password, Exchange online mailbox management and Security Management• Use Office 365 Security & Compliance centre to create activity & policy alerts, configure outbound spam settings, configure data loss protection policies and Threat management using Advanced Threat Protection.

Ikeja Lagos

- Increased the customer base by deploying APMIS Health Management Solution to over 15 medical facilities across Lagos, Nigeria.- Coordinated presentations and trainings for end-users/prospective clients on how to navigate the health management system.- Help build the knowledge base by developing user manuals and training guides for modules in the APMIS HMS web application.- Ensured customer satisfaction by troubleshooting problems with customers and reporting bug.

Km 40 Lagos/Abeokuta Expressway

➢ First line of support for clients, end-users on technical issues concerning their workstations.➢ Troubleshooting and carrying out maintenance repairs on workstations➢ Resolving problems as regarding networks i.e. internet, intranet and printing over the network.

Km 40 Lagos/Abeokuta Expressway

➢ First line of support for clients, end-users on technical issues concerning their workstations.➢ Troubleshooting and carrying out maintenance repairs on workstations➢ Resolving problems as regarding networks i.e. internet, intranet and printing over the network.