Babatomide Adedeji Email & Phone Number

Vaughan, ON, CA

Lagos, Nigeria

- Decrease the level of basic escalations from frontline teams.- Optimize escalation processes to increase the quality and efficiency of operations. - Collaborating with other internal teams and stay in touch until the issue is resolved.- Boosted efficiency and collaboration by monitoring Onboarding activities of team members remotely using tools like.

Lagos, Nigeria

- Create initiatives that help to drive successful product implementation.- Work with sales and product team to ensure that each piece of the journey meets customer expectations.- Ensured Customer Satisfaction by Responding to emails, chats, and calls regarding issues raised.- Quickly pick up and disseminate any updates to the product, both to your.

• Provided accurate, valid and complete information of services and products by using the right methods/tools.
• Handled customer complaints, provide appropriates solutions issues within the time limits; follow up to ensure resolution.
• Responsible for providing phone and email-based technical support to corporate customers while ensuring customer satisfaction.
• Collaborated with Subject Matter Experts and Senior Escalation Engineers to resolve issues in a timely fashion.
• Acted as First line of support for customer related issues on Office 365 (Identity & Exchange (Mail flow, Outlook, Security & Compliance))
• Troubleshooting Experience with Outlook, ActiveSync and OWA.

Ikeja Lagos

- Increased the customer base by deploying APMIS Health Management Solution to over 15 medical facilities across Lagos, Nigeria.- Coordinated presentations and trainings for end-users/prospective clients on how to navigate the health management system.- Help build the knowledge base by developing user manuals and training guides for modules in the APMIS.

KM 40 Lagos/Abeokuta Expressway

➢ First line of support for clients, end-users on technical issues concerning their workstations.➢ Troubleshooting and carrying out maintenance repairs on workstations➢ Resolving problems as regarding networks i.e. internet, intranet and printing over the network.

KM 40 lagos/abeokuta Expressway

➢ First line of support for clients, end-users on technical issues concerning their workstations.➢ Troubleshooting and carrying out maintenance repairs on workstations➢ Resolving problems as regarding networks i.e. internet, intranet and printing over the network.