Babatunde Ajayi Email and Phone Number

✓ Answer, elevate and prioritize incoming phone and email ICT support requests by Microsoftcustomers using an online Case management system.✓ Use a variety of tools and resources to promptly diagnose, resolve and communicate statusback to the user.✓ Managed access to systems through Azure Active Directory, Exchange, Teams, SharePoint.✓ Management System, Teams/SharePoint/OneDrive Admin center and a wide range ofMicrosoft Applications like Teams, Outlook, SharePoint, OneDrive, etc.✓ Utilize excellent communication and interpersonal skills while working effectively within ateam environment to provide quality customer service support.✓ Update and document resolution to issues for future purpose.✓ Work collaboratively with the team and when necessary, escalate complex issues to otherteam members or escalation Team.

Senior Engineer at Tek-ExpertsUse the ticketing process to attend to customers’ request.Resolve support request raised by MS customers ranging from Identity and services, SharePoint, Teams toexchange issues.Review and escalate Technical Roadblocks (TRBs) to the Engineering Team.Collaborate for and document resolutionsManagement System, Teams/SharePoint/OneDrive Admin center and a wide range ofMicrosoft Applications like Teams, Outlook, SharePoint, OneDrive, etc.

✓ Installation of operating systems, configure and support and maintenance of OEM such asHP, DELL, IBM laptops and desktop systems etc.✓ ATM (OS) installation and technical support✓ Resolved end users’ O365 issues ()✓ Worked on Windows server; adding and modifying users, systems and printers to thedomain.✓ Virtual machine deployments.✓ Installation, virtualization of servers and active directory management✓ Resource networking (printers, scanner etc.)