Armen Babayan Email & Phone Number

Yerevan, Am

Cairo, Egypt

Key Responsibilities:- Project Leadership: Coordinating between various teams to ensure the successful delivery of the risk management system within the specified timeframe.- Stakeholder Management: Acting as the main point of contact between the project team and key stakeholders, including senior management and client, ensuring alignment with project goals and objectives.- Team Coordination: Coordinating a multidisciplinary team, including developers, analysts, and support staff, fostering collaboration and ensuring clear communication across all phases of the project.- Risk Assessment and Mitigation: Identifying potential risks related to the system deployment, developing and implementing strategies to mitigate these risks.- Quality Assurance: Ensuring that all project deliverables met high standards of quality through regular reviews, testing, and adherence to industry best practices.- Project Documentation: Managing comprehensive documentation for the project, including technical specifications, project plans, user manuals, and reports, to support ongoing system maintenance and future upgrades.- Training and Support: Organizing training sessions for IT staff, ensuring they were well-prepared to operate and maintain the new risk management system.- Post-Implementation Review: Leeding the post-implementation review process, addressing any issues that arose, and ensuring the system’s stability and effectiveness in operation.

Yerevan, Armenia

Key Responsibilities:- Develop and maintain high-performance, scalable software applications using Java, Spring Boot, Grails, Groovy, SOClass etc.- Collaborate with cross-functional teams including product managers, designers, and other engineers to define, design, and ship new features.- Write clean, efficient, and well-documented code following best practices and coding standards.- Participate in code reviews, providing constructive feedback.- Debug, troubleshoot, and optimize existing code to improve performance and address issues.- Develop and maintain RESTful APIs, ensuring secure and efficient data exchange between front-end and back-end systems.- Implement security best practices, user authentication, and authorization (e.g., OAuth2), to protect applications from threats.- Write unit, integration, and end-to-end tests using different frameworks.- Set up and monitor application performance, identifying and resolving bottlenecks proactively.- Participate in Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives, contributing to continuous improvement of the development process.- Create and maintain comprehensive technical documentation for internal teams and external stakeholders to ensure smooth handover and maintenance of software projects.- Stay updated with the latest industry trends, tools, and technologies.

Cairo, Egypt

Key Responsibilities:- Risk Management System Development: Participate in development of a comprehensive risk management system for the Egypt Customs System, focusing on identifying and mitigating potential risks in customs processes.- Algorithm Design: Participate in implemention algorithms to assess and categorize risks associated with import/export activities.- Testing and Quality Assurance: Unit, integration, and user acceptance tests, to ensure accuracy, reliability, and performance.- Training and Support: Provided extensive training to IT staff, enabling them to effectively use and maintain the risk management system.- Ongoing System Maintenance: Managed the ongoing maintenance and updates of the system, addressing any issues and implementing new features based on user feedback.- Stakeholder Communication: Acted as the primary point of contact between the IT teams (DevOps, Infra, Database, Security, ML/AI etc.), senior management and client providing regular updates on project progress, risks, and issues.- Quality Assurance: Ensured that all project deliverables met the highest standards of quality, conducting regular reviews and audits to maintain compliance with project requirements.- Post-Implementation Support: Led the post-implementation support phase, ensuring that the system was stable and that any issues were promptly addressed.- Documentation and Reporting: Prepared comprehensive project documentation, including technical specifications, user manuals, and project reports, to support ongoing system maintenance and knowledge transfer.

Amman, Jordan

Key Responsibilities:- Mobile App Development: Development of a mobile application for the Jordan Customs Authority.- SOClass Framework Integration: Utilized the SOClass framework to develop and integrate custom modules within the mobile app, ensuring seamless interaction with the existing customs management system.- API Development and Integration: Developed and integrated RESTful APIs to connect the mobile app with backend systems, facilitating real-time data synchronization and ensuring that the app functioned smoothly even with intermittent network connectivity.- Cross-Platform Compatibility: Ensured that the mobile app was compatible with multiple platforms (iOS and Android), optimizing performance and user experience across devices.- Custom Workflow Automation: Developed custom workflows within the SOClass framework to automate routine customs procedures.- Localization: Adapted the mobile app’s language, currency, and regulatory features to comply with Jordanian customs laws and regulations, ensuring it was fully localized for the end-users.- Pilot Testing and Feedback: Conducted pilot testing of the mobile app with customs officers, gathering feedback and iterating on the app to address usability issues and enhance functionality.- Training and Documentation: Provided training sessions and created comprehensive documentation for customs officers and IT staff, ensuring they were proficient in using and maintaining the mobile app.

Addis Ababa, Ethiopia

Key Responsibilities:- Customs System Development: Design, development, and implementation of a comprehensive customs management system tailored to the needs of the Ethiopia Customs Authority.- System Integration: Integrated the customs management system with existing government databases and external systems, including international trade networks, to streamline operations.- Data Migration: Managed the migration of legacy data into the new system, ensuring data integrity and minimizing disruption during the transition.- Performance Optimization: Conducted performance tuning and optimization of the system to handle high volumes of data and transactions efficiently.- Stakeholder Communication: Maintained regular communication with project stakeholders, providing updates on progress, addressing concerns, and ensuring project alignment with objectives.- Customs Process Automation: Automated various customs processes, reducing manual workload, and improving accuracy and processing speed.- Compliance Reporting: Developed and implemented reporting tools that enabled real-time monitoring and compliance with international trade agreements and local regulations.- System Auditing: Set up and conducted regular system audits to ensure data integrity, security compliance, and optimal performance.- Post-Implementation Support: Provided extensive post-implementation support, including troubleshooting, system updates, and the introduction of new features based on user feedback.- Cultural Adaptation: Adapted development practices to accommodate cultural nuances and work effectively within the local context.- Capacity Building: Developed training materials and conducted workshops for local IT staff to build their expertise in managing and extending the customs system.

Ajman Emirate, United Arab Emirates

Key Responsibilities:- SOClass Framework Customization: Customized and extended the SOClass framework to meet the specific needs of the Ajman Customs Authority, ensuring that the framework supported local customs processes and regulations.- Printout Management System: Developed and optimized the Customs system’s printout functionalities, enabling efficient generation, formatting, and printing of customs documents, such as invoices, declarations, and reports.- Template Design: Designed and implemented custom printout templates within the SOClass framework, ensuring that all printed documents adhered to the required legal and regulatory standards of the United Arab Emirates.