▹ Expert management of financials, CAM support, and BOEs while overseeing the contract financials, hardware, data, and repair for seven international contracts▹ Hands-on oversight on the efficient tracking and shipment of equipment for international customers▹ Coordination with Program Management to communicate issues and provide updates on repairs, contracts, and shipments▹ Provision of training and daily assistance to team members; engaging with the team to identify issues, develop effective solutions, and address challenges▹ Collaboration with production to ensure timely fulfillment of contract deliverables▹ Delivery of regular reports to brief upper-level management on contract progress▹ Close monitoring of contract finances to ensure all values are accurate and to avoid budget overruns

Administration of more than $17M worth of government-owned customer-managed (GOCM) US Government (USG) hardware, including shelf-life critical and Electro-Static Discharge (ESD) items, across two sites in Bavaria, Germany▹ Strategic direction on the implementation of 26 upgraded targeting systems for the US Army Aviation Apache fleet at Katterbach Army Airfield, Ansbach, Germany, in 2019▹ Ensuring on-time order deliveries, maintaining local supply metrics, and returning failed hardware to support stock levels▹ Pivotal role as the primary contact for U.S. Army customers, offering proactive support, guidance, and problem-resolution▹ Delivery of outstanding customer service and field logistical support through regular in-person check-ins, daily communication, and bi-weekly briefings at local Production Control meetings▹ Liaising with German customs officials and U.S. Army customers to clear USG hardware and assist with delayed cargo processing▹ Provision of administrative and organizational support for the team SharePoint, housing crucial procedural and historical documentation▹ Control of the local warehouse budget by tracking and paying operational expenses, using basic German language skills▹ Active involvement and support with aircraft upgrades, which reduced customer risk through continuous communication and meticulous tracking, while ensuring a swift and efficient transition to new hardware

▹ Management of USG and international repairs at four specialized repair authority (SRA) locations in the US▹ Accomplishment of US Army and international aviation unit repairs, prioritizing and managing workflows with each SRA▹ Delivery of active support to 13 countries by providing data and repair expertise in weekly management meetings▹ Communication of monthly metrics to upper and international program management▹ Spearheaded the internal SharePoint for repair operations and liaised between repair operations and IT for the asset management system (AMS), including data incident submission and issue tracking▹ Supervision of in-house repairs and facilitation of weekly meetings to discuss progress and resolve issues▹ Thorough analysis of repair data for trends and tracking of monthly metrics to provide critical support information during contract negotiations▹ Achievement of the Special Recognition Award for early completion of Depot Cost CDRL and streamlining customer data requirements

▹ Revamping the quarterly parts distribution process for SRA to lower shipping and labor expenses▹ Keen evaluation of part demands and failure data to develop an HRL for the M-TADS/PNVS supply chain▹ Review and management of Common Inventory transactions to supply necessary hardware for repair activities across ten international customers▹ Provision of ongoing support to the IT team for new software implementation and testing, including BETA testing, result validation, and issue documentation

Supported our USG customer on overseas deployment to Afghanistan for the Apache M-TADS/PNVS system.

Provided Inventory support for the Depot Support Facility on the Apache M-TADS/PNVS program.