• Client Service Management / Assertive Leadership: Proactive, empathetic, and solutions-oriented Client Service Professional with over 10 years of experience in client-facing roles, strategically balancing company, and client goals to maximize customer satisfaction and retention. Tactfully resolve issues, makes recommendations and always ready to dive into the trenches and tackle even the most challenging customer service request.• Resourceful, visionary, and savvy leader with an accomplished career path in sales and marketing, customer service, insurance claims management and account management. Proven record of documented success due to a diverse knowledge of consultative sales techniques and strengths in the development and maintenance of strong executive client relationships.• Energized growth by leading cross-functional teams to record high revenue and profit totals by ensuring team embraces a client-first mindset and developing a culture of excellence. Deliver customized client-centered services while driving company success by using customer service as a prime differentiator• Demonstrates drive, enthusiasm, and initiative, with the ability to work well under pressure, consistently delivering quickly and accurately, and able to prioritize to ensure deadlines are met while maintaining a high standard of analysis and insight.