• Assist Convocation Manager with every step involved in preparation and implementation of convocation ceremonies (last year, assisted with Grad From Your Pad virtual graduation celebration)• Complete administrative tasks, such as managing the electronic filing system, preparing purchase requisitions, attending all convocation and community relations meetings and prepare the meeting notes. Respond to inquiries by email and phone from internal and external stakeholder regarding university events and convocation• Manage the convocation and community relations websites and social media working with the Marketing & Communications team following AODA requirements• Assist Manager, Community Relations and University Events, in event planning, support the planning, organization, implementation and evaluation of a variety of events including but not limited to: Endowed lectures, Head of the Trent, Trent Lands Plan engagements, and donor celebration or stewardship events• Review and edit/approve postings for the Trent events calendar and draft weekly events media advisory• Assist with tracking budgets, preparing payment paperwork and submitting to finance

Roles and Responsibilities - Develop, deliver and evaluate on and off-campus events, programs and initiatives which facilitate meaningful interaction between Griffith University’s domestic and international students and their local communities.​-Organise and provide information to increase student awareness of, and involvement in, the Griffith Mates program and associated activities.- Recruit, train and support a team of students to undertake the required number of Work Integrated Learning and employment skills placements offered through the Griffith Mates program each year.-Coordinate students undertaking a range of voluntary and paid employment opportunities to ensure they fulfil all aspects of their role and have the necessary resources to do so.-Create meaningful and diverse opportunities for student leadership development-Provide a wide range of civic engagement opportunities and experiences for student empowerment that provide positive cultural and social change in both in the university and wider community-Development and delivery of orientation, events, programs, initiatives and community engagement both on and off campus to facilitate meaningful engagement between international students, domestic students, and the local community-Design and strategic distribution of marketing collateral to encourage student participation in events and activities-Content management of Griffith Mates Facebook, Instagram, Snapchat and Twitter pages and feeds-Liaising with internal and external stakeholders in contributing to the international student experience-High level of administration support in the orientation program, Griffith Mates program and International Student Buddy Program

Key responsibilities: • Recruit, manage and develope the department team• Plan and deliver CRM strategies across the company encouraging customer retention and customer loyalty• Desig and deliver the departments’ commercial strategy based on market/catchment analysis• Work closely with all departments to ensure the CRM works effectively for all aspects of the company• Oversee direct communications with customers through CRM.• Conduct effective debriefs with Sales Managers and interns• Monitor and maximise customer lifetime value strategies ensuring maximum profitability