Babita _ Email and Phone Number

I specialize in driving seamless integration and strategic growth for businesses through effective partner onboarding processes. With a keen eye for detail and a strong analytical mindset, I collaborate with cross-functional teams to ensure that each partner’s unique needs are met, delivering tailored solutions that enhance performance and efficiency.

Handling entire customer care for brands.(Ushop, Indulekha, Tresemme, Ponds, UnileverProfessional, Horlicks, ONDC,)auditing on line tickets( mail, call, chat) , feedback sessions , resolving customer concerns on mails and chats Generating tickets on freshdesk ,escalating concerns to respective department and taking regular follow ups . monitoring call quality of calling team .(Inbound /Outbound )

Worked as Sr, quality auditor ,auditing transction (calls, chat,) D-SAT audit and Improvement Sessions, daily feedbacks session , arranging quality session , performance improvement sessions ,handling client escalations , arranging Csat performance imprvement sessions , Mangaging process performence.

Updradation of business packages , with providing services to existing clients , follow up with clients to renew the packages , working on expired contacts

Aproaching business ideas to new clients , cordination with SME , enterprenours , approaching SME for JD listing, google listing , worked as customer support , resolving customer queries on call and handling client concerns .

handling customer queries on call , upselling and resolving customer concernes , handling pre and post sale concerns ,