Babitha B Email & Phone Number

As a Major Incident Manager, I bring a wealth of expertise in leading and orchestrating the resolution of critical incidents with a focus on minimizing impact and downtime. With a proven track record, I excel in managing end-to-end incident lifecycles, from swift identification to effective resolution. My role involves spearheading cross-functional teams, conducting Root Cause Analyses (RCA), and implementing robust counter strategies to prevent recurrence. I am adept at designing and implementing agile workflows, performance matrices, and comprehensive reports to optimize operational efficiency. Proficient in vendor and service provider management, I ensure seamless collaboration to drive incident closures through strategic escalations and bridge calls. Designing Service Level Agreements (SLAs) and prioritizing service requests, I contribute to a cohesive and responsive business environment. My commitment to continuous improvement is evident in my efforts to reduce ticket age through systematic reviews and error mitigation. With a keen eye for detail and a strategic mindset, I am dedicated to maintaining operational excellence in the face of major incidents.