Sr.Team Lead
Current-Successfully Onboarded and transioned a new client,ensuring seamless integration and effective communication -Leading and supervising a team of 60 plus associates including the SME's, ATL-Proactively addressed the client escalations and ensuring the timely resolutions-Implemented process updates and communicated changes effectively also ensuring the compliance with regulations.-Lead the weekly calls for the assigned clients and discuss the updates and aging reports.-Monitor the Team Performance, and also identified the area of improvement , implemented strategies for enhanced the productivity and quality.