- Led a team of omni-channel sales through service agents (10-14)- Earned eight consecutive Manager of the Month awards in 2023.- Received the 2022 Contribution Award for managing the Homeserve partnership, implementing process improvements, fostering engagement, and achieving impactful results.- Maintained a 97% compliance rate in 2023, consistently delivering a 97% success rate in sales conversions and value add-ons.- Reviewed call structure to optimise and increased Broadband sales from 25% to 35%.- Produced and analysed call outcomes reports for key stakeholders to optimise call centre performance by rerouting calls and reduced call volume by 18% in 2023.- Excelled in Performance Management, surpassing KPIs, and consistently leading and motivating the highest-performing team between 2023/2024.- Conducted coaching, call listening, mentoring, and 1:1s, developing three advisors into progressive roles.- Fostered a positive and ambitious team culture.- Managed absence and resources, including HR tasks such as investigations, disciplinaries, and recruitment.

- **Seminar Delivery:** - Facilitate engaging and informative seminars, providing valuable insights and knowledge to the community.- **Public Speaking:** - Serve as a confident and articulate speaker, effectively communicating ideas and fostering community engagement.- **Event Planning:** - Organize and execute community events, creating opportunities for interaction and connection among residents.- **Charity Fundraising:** - Coordinate and lead efforts for charity fundraising initiatives, mobilizing community support for various charitable causes.

- **Sales Leadership:** - Lead, support, and motivate the team to achieve and exceed sales targets, fostering a high-performance culture within the KFC team.- **Customer and Staff Interaction:** - Maintain the first point of contact with customers and staff, handling queries effectively, and ensuring positive interactions that contribute to customer satisfaction and a supportive team environment.- **Service Best Practices:** - Ensure the implementation of best practices in service delivery, emphasizing a consistent and high-quality customer experience across the KFC team.- **Strict Compliance:** - Uphold strict compliance with company policies, standards, and regulations, overseeing that all team members adhere to operational guidelines and maintain a commitment to excellence.- **Team Development:** - Focus on the professional development of team members, providing guidance, training, and constructive feedback to enhance skills and capabilities within the KFC team.

- **Strategic Business Planning:** - Develop comprehensive plans aligning business goals with market trends.- **Financial Analysis:** - Conduct in-depth financial assessments to optimize performance and profitability.- **Market Research:** - Identify opportunities and threats, providing data-driven insights for informed decisions.- **Risk Management:** - Implement strategies to mitigate risks and enhance the business's resilience.- **Client Relationship Management:** - Build strong, lasting partnerships by understanding and meeting client needs.- **Regulatory Compliance:** - Ensure adherence to relevant laws and regulations, minimizing legal risks.- **Continuous Improvement:** - Drive efficiency and effectiveness through ongoing process enhancements.

1. **Administrative Support:** - Assist HR with various administrative tasks, including document preparation, data entry, and maintaining employee records.2. **Visa Application Coordination:** - Collaborate with international embassies to facilitate visa applications for employees, ensuring compliance with immigration regulations and timely processing.3. **Cross-Departmental Project Involvement:** - Participate in cross-departmental projects, contributing HR insights and expertise to foster collaboration and effective communication across different teams.4. **Recruitment and Selection Support:** - Play a key role in the recruitment and selection process, coordinating interviews, managing candidate communication, and assisting with the onboarding process for new hires.5. **Policy Implementation and Compliance:** - Ensure the implementation and adherence to HR policies, contributing to a consistent and compliant work environment while staying informed about relevant employment laws and regulations.