Johnson & Johnson Pvt Ltd(Payroll of ITSource Technologies Ltd)nominated from Business for One J&J Kolkata project

Support Company: Johnson & Johnson Pvt. Ltd.(Payroll of Getronics Solutions India Pvt. Ltd.)Wintel Server Administrator,Desk Side Services L2 Support , 24x7 FOTS Support,Remote Support Leading the team as a shift lead. Systematic Job Distribution among the resource depending on criticality and severity. Communicating with client following the mentioned escalation process when and where situation demands. Taking responsibility during Multi tower critical activity. Deliver the Task or Incident or change to the client within the time span following minimum britches. IRIS as incident logging tool is used. Desk Side Services L2 (DSS L2) support, day to day Incident and Request management support of Kolkata users.. Helpdesk operations supporting approx. 650 users with desktops, laptops, printers and other peripherals. Also supporting and monitoring day to day service desk operations.  Scheduling patch management on systems and working on it. Working on the non-compliant systems to make them compliant which are not as per Johnson & Johnson compliance.  Initiating and attending different weekly client calls. Allocating the resource depending on the critical job activity and monitor them till delivery  Remote Support through LogMeIn Rescue for outstation User. Maintaining critical schedule activity of Feet on the Street on CTask Ticket (Like IT Infrastructure Non-EDC Shutdown Restart, Shutdown DC) IRIS ServiceNow Service Desk, Incident Management, Configuration Management(CMDB), Asset Management operation WKS ID Creation, Password Reset through Citrix XenApp  PC Deployment Printer installation and troubleshooting User Profiles Backup and Restore. Configuration Data Card, PKI,Entrust Digital Id, Blackberry ,Android Phone,I-Phone,I-Pad & other Wi-Fi peripherals Maintaining Server Room, Managing Lease Line & MPLS Line(Partially). Install ,configure & troubleshoot of Wintel & Windows Server domain

Support Company: Johnson & Johnson Ltd.(Payroll of INFODATA CORPORATION)Desk Side Services L2 Support , 24x7 FOTS Support,Remote Support

Johnson & Johnson Ltd(Contructual Employee of Futech Corporation)Desk Side Services L2 Support , 24x7 FOTS Support,Remote Support

Senior Service Engineer Assembling & Troubleshooting Desktop & Laptop Configuring & Troubleshooting Network Installation & Troubleshooting Printer Configuring Active Directory,DNS,DHCP,Exchange ServerManaging & Maintaining of Win2k Server, Novell4.1, Red hat linux9.0,WirelessG-Broadband Router,Vdata,Broadband,Vonage Voip system,ADSL Router Configuring 1800 series modular router,Industrial P.C, Network Printer,Plotter, Rconnect etc. Configuration and maintenance of CISCO Router (1700 and 2660 series) and CISCO Switches (2950 series).

Service Engineer Assembling & Troubleshooting Desktop & Laptop Configuring & Troubleshooting Network Installation & Troubleshooting Printer Configuring Active Directory,DNS,DHCP,Exchange Server

Trainee Hardware & Network Support Engineer