Passionate Child Development Specialist with over two years of dedicated experience fostering the growth and well-being of children in a collaborative family setting. Proven ability to create engaging and nurturing environments that support cognitive, social, and emotional development. Skilled in effective communication, adaptable problem-solving, and building strong relationships with parents.• Cultivated a trusting relationship with the families, providing personalized care and support to their child for over two years.• Designed and implemented creative, age-appropriate activities to promote cognitive, social, and emotional development, tailored to the child's interests and needs.• Collaborated closely with parents to ensure alignment on developmental goals and provide regular progress updates.• Demonstrated adaptability and resourcefulness in addressing challenges and finding innovative solutions to meet the evolving needs of the child and family.• Documented developmental milestones and maintained clear communication channels to facilitate informed decision-making and goal-setting.

• Participated in an intensive English exchange program, achieving fluency and enhancing language skills crucial for global business communication.• Engaged in diverse casual employment opportunities, developing adaptability, resilience, and cross-cultural communication skills.• Cultivated a deep understanding of diverse perspectives through cultural immersion, gaining invaluable insights and a deep understanding of diverse perspectives for success in dynamic professional environments.

Colibri Outlet is an e-commerce business that adopted a dropshipping model, which allows the business to sell products online without manufacturing or stocking inventory.• Managed customer data within Shopify, ensuring accuracy.• Tracked orders, payments, and deliveries for analysis.• Analysed customer interaction data to identify trends by e-mail and Social Media.• Contributed to improved retention strategies.• Addressed customer complaints efficiently, proposing solutions.• Provided insights to management for process improvements.• Exceeded targets by optimizing customer service processes.• Utilized data to measure performance and drive improvements.• Collaborated across teams to gather and analyse data.• Communicated findings effectively to stakeholders.

• Managed order processes, tracking and fulfilling customer orders while analysing data to identify patterns and customer preferences.• Conducted thorough analysis of customer credit details, including arrears, utilizing data from the Central Credit Register to assess credit risk and inform decision-making.• Generated sales commission reports for internal and external sales teams, leveraging sales data to identify top performers and areas for improvement.• Led negotiations with financial institutions for factoring agreements, analysing financial data to optimize credit limits and minimize fees, enhancing cash flow management.• Oversaw end-to-end Accounts Payable processes, conducting data analysis to identify inefficiencies and implement improvements, ensuring compliance and accuracy.• Utilized data analysis techniques to prepare revenue recognition adjustments and accruals, ensuring accurate financial reporting and compliance.• Recruited, trained, and developed Business Developers, leveraging data-driven insights to align hiring strategies with sales targets and maximize team performance.• Developed a comprehensive Business Developers' handbook, incorporating sales data and market insights to support team members in achieving sales objectives.• Designed and implemented data-driven marketing strategies and campaigns, leveraging customer data to identify target audiences and optimize marketing ROI.

Provided tailored digital marketing solutions for diverse clients, enhancing brand visibility and profitability across various industries (Retail, Beauty, Bars, FMCG, etc.).• Planned and executed digital marketing campaigns, optimizing web, SEO, email, and social media (Facebook, Instagram) channels for maximum impact.• Conducted professional product photography and photo editing to enhance visual branding and customer engagement.• Managed digital channels, ensuring timely updates, compelling design, and seamless customer experience.• Utilized B2B sales strategies, including door-to-door outreach, to acquire new clients and expand business reach.• Developed and implemented social media strategies across Facebook and Instagram platforms, driving audience engagement and growth.

• Processed customer payments efficiently using the shop’s system, maintaining accuracy and compliance with established procedures.• Managed stock levels and organized the sales floor according to established guidelines, leveraging operational expertise to enhance visual merchandising and facilitate customer navigation.• Addressed customer queries and complaints promptly, utilizing strategic decision-making to resolve issues effectively and escalate to management when necessary.• Maintained inventory accuracy by ensuring shelves were stocked and performing end-of-day cleaning duties, contributing to a seamless shopping experience for customers.• Generated sales and commission reports, analysing data to identify trends and opportunities for sales optimization.• Cultivated and maintained relationships with suppliers, leveraging data analysis to inform inventory management decisions and optimize stock ordering processes.