Babrubahan Das Email and Phone Number

• Support and maintain Microsoft Active Directory Environment for 0365, Microsoft Exchange, Microsoft Windows Server and other applications.• Managed txt & DNS records customers using GoDaddy, Net 4, G-Suite, NoIP, Namecheap.• User migration from Rackspace, G-Suite, Zoho Mail, Yahoo Mail, Gmail to 0365.• Automation – Auto user creation in 0365 environment using PowerShell.• Cloud - Building servers on Azure cloud as per client requirement.• Website hosting on azure clod platform. • Security - Set up multi-factor authentication, protect against ransomware, Raise the level of protection against malware in mail, protect your email from phishing attacks, Protect against phishing attacks with ATP Safe Links.• Email purging and .pst capturing of user mailboxes based on the requests and approvals.• Calendar and meeting room issues.• Connecting to exchange online and azure AD through PowerShell and performing the queries and generating reports based on queries.• Generating search reports based on requirement (Search and compliance portal)• Provided installation, configuration, security administration, troubleshooting and infrastructure support services to business units.• Created organizational units in Azure Active Directory (AD) and managed user security with group policies.• Worked Zoho Desk & smarter tool for server related Incident, Problem & Change Management.• Installation and maintaining Anti-virus (Windows Defender) for automatic anti-virus definition updates

Roles and Responsibilities:• Assigning/removing licenses to the users• Creation of DL’s and DDL’s• Resolving incidents/Tasks which is escalated to L3• Registering Microsoft service requests• Worked on Message trace, Quarantine ,outlook troubleshooting issues• Generating search reports based on requirement(Search and compliance portal)• Calendar and meeting room issues• Monitoring safe senders list• Connecting to exchange online and azure AD through PowerShell and performing the queries and generating reports based on queries• Working on Service now ticketing tool to resolve incidents/tasks/problems• Resolving the day to day Administration issues with the global teams simultaneously.• Making sure that no tickets or tasks gets escalated and they follow the effective process of change/problem/Incident management.• Coordinating and supporting with L2 and Service desk team, onsite team required.

Roles and Responsibilities:• Install, upgrade and troubleshoot hardware and software systems• Guide users with simple, step-by-step instructions• Conduct remote troubleshooting• Customize desktop applications to meet user needs• Record technical issues and solutions in the system• Follow up with clients to ensure their systems are functional• Help create technical documentation and manuals