Emr Consultant
Clindoc, Orders•Assisted the clinicians to set up and utilize smart tools - smart text, smart phrase •Assisted clinicians in adding more activities to their hyperspace toolbars. •Effectively and professionally dealt with difficult and frustrated end users during go live. •Assisted users with the customization (preference lists, smart notes, etc.) •Train providers at the personalization lab to create custom note, smartlinks and dictate using dragon and other tools. •Trouble shooting, sharing workflow ideas, and calling in remedy issues completed my assignments. •Provided physicians with support on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smart •Ensured that providers and clinical staff are setup in the correct In-basket pool. •Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, patient plan care information, keyboard key combinations, efficient Epic-Care system usage and other on-site issues. •Provided 1-on-1 support for end users that were finding it difficult to adapt to the system.