Clindoc, Orders•Assisted the clinicians to set up and utilize smart tools - smart text, smart phrase •Assisted clinicians in adding more activities to their hyperspace toolbars. •Effectively and professionally dealt with difficult and frustrated end users during go live. •Assisted users with the customization (preference lists, smart notes, etc.) •Train providers at the personalization lab to create custom note, smartlinks and dictate using dragon and other tools. •Trouble shooting, sharing workflow ideas, and calling in remedy issues completed my assignments. •Provided physicians with support on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smart •Ensured that providers and clinical staff are setup in the correct In-basket pool. •Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, patient plan care information, keyboard key combinations, efficient Epic-Care system usage and other on-site issues. •Provided 1-on-1 support for end users that were finding it difficult to adapt to the system.

•Assist the end users with documentation. Assist with scheduling, transfer, and dis-charge. •Assist the end users with the elbow support. •Assist the end users to navigate through there main concerns in Cerner •Providing support for the Physicians.•Assisted end users in the use of placing orders •Applications supported: PowerChart, Dynamic Documentation, Capacity Management, Dragon, Message Center, CPOE, PowerPlans, Care Compass, PACU, Hospitalist.

•Provide go live ATE support at the Piper cancer center •Assisted Physicians, Nurses, Medical Assistants, and Front Desk Staff with the Epic System navigation in the Surgical Oncology and Triage units. •Provided ATE support with the Nurse Supervisor, Case Workers and Dieticians. •Supported Clindoc Epic Module.

Cadence, Clindoc•Calling in issue tickets to the command center when technical issues arise. •Supported and trained front end users on registering patients, customizing their DAR, scheduling appointments•Trained on Preference Cards and Pick List •Trained the physician on routing messages to the nurse pool and clearing their in-basket •Trained physician in recognizing patient that are ready to be seen and charging the level of service •Trained clinicians on efficient use of Epic.•Trained the clinicians in the use of Doc flow sheets, orders and documentation •Trained nurses on how to properly work with in a specific navigator on how to arrive and discharge a patient, discharge planning and patient education.•Trained nurses on how to properly update information on flow sheets and work lists •Trained nurses on how to add and schedule tasks on the MAR.

ClinDoc, CADENCE, Radiant• Provided support on nurse documentation on patient's vital signs and assessments• Supported clinicians, providers create and modify treatment plans. • Assisted with all phases of imaging exam add-on/begin/end, Order Sets, Medication. • Assisted provider with orders and cosign of medications, telephone encounters in InBasket. •Assist in defer, cancel and discontinuation of treatment. •Create preference lists with Study Coordinator. •Provide elbow support for providers, clinicians and nurses in the documentations of progress notes. •Assist in building preference lists, viewing telephone encounters etc. •Aided providers in the association of diagnosis to medication.

Clindoc, Cadence•Provided assistance to Physicians with clinical documentation, building personalized preference lists and utilizing Smart Tools integration for ease of documentation, managing problem list, assigning level of service codes, Charge Capture, and using SmartPhrases and SmartLinks effectively in writing notes.•Assisted physicians and on how to place orders using order set, to enter and associate diagnoses and how to set up and manage Smart Tools, Macros, and the integration of Dragon use with CPOE.•Assisted clinicians on how to navigate through workflows, creating addendum, medication reconciliation, appropriately use of charting tools, and effective use of In Basket.•Supported and trained front end users on registering patients, customizing their DAR, scheduling appointments, creating guarantor accounts, RTE, assigning coverage, scanning using media manager, and referrals.Liaised between the Command Center to submit tickets, track, update, and resolve issues.

•Supported both physicians and nurses during upgrade of Cerner Millennium Ambulatory at the General/Oral/Cardiothoracic/Vascular Surgery practices, Labor and Delivery, and Emory Laboratory.•Go-Live support of Physician CPOE, Cerner Millennium PowerChart, PowerChart Maternity/Fetalink, and PathNet.•Supported Laboratory Technicians and Scientists Cerner PathNet processes at the elbow.•Attended ICD-10 training with Cerner in preparation for ICD-10 conversion starting Oct 1st, 2015.•Ensured physicians completed their Consolidated Problems/ Diagnoses, Orders and Charges, Med Recs and Follow up.•Supported providers with their Dynamic Documentation and completing the order entry from within the Ambulatory overview as well as using physician Day View screen, Open Items, and using the Dragon dictation device.•Supported physicians with more documentation specificity based on current ICD-10 guidelines.•Ensured physician were properly logged into the new VDI system and well connected to Dragon.•Assisted physicians in the use of Auto Text, Quick orders, and dragon.•Assisted nurses with using Depart, Reviewing MD orders, entering results, Ad Hoc charting, task, follow up, and documenting patient Meds by History.•Provided support to physicians and nurses in CPOE, Mar, Med Administration, and scheduling.•Provided training and elbow support for PathNet Lab Go-Live, General Lab, Micro Biology, Blood bank & Auto verification.•Assisted in the PathNet lab in creating report, modifying report, and creating a (TAT) Turn Around Time reports.•Assisted with optimizing workflows in PathLab, documenting transfusion orders.•Assisted staff with building user-defined reports & filters for critical results and Department Order Entry, Adding Labs to existing orders, logging in specimens, checking results and/or status.

Epic Inpatient – ClinDoc, CPOE, CADENCE•Supported End users during Inpatient go live project.•Assisted clinicians on how to navigate around the EPIC system.•Supported physicians on CPOE, manage patients, Medication Reconciliation, reviewing notes and orders, placing orders in Order Entry, and using the Rounding, Admission, Discharging and other Navigators.•Assisted physicians in developing progress and consult notes using their smart phrases. •Supported physicians with Order Sets, Order Entry and Dictation of Notes with Dragon.•Supported nurses in putting in orders, documenting in flowsheet, care plan, and patient education•Showed nurses how to use the MAR to document medication administration.•Assisted nurses on how to document encounters, manage In-basket, orders, and preference list.

ClinDoc, CPOE Provided elbow support to clinicians in Inpatient Go-live, Showed clinicians on how to use Hyperspace Provided elbow support by teaching clinicians how to properly document encounters, use their In-basket, manage orders, use my chart and preference list.Supported physicians during rounds, admissions, discharges. Supported the physician with the use of dragon for dictation and encouraged Meaningful use, e prescribe, charge captures, Orders, etc. Provided support to physicians and nurses, by showing them how to work within a specific navigator, on how to arrive and discharge a patient, and also end patient encounters.Supported nurses on how to update information in doc flow sheetsAssisted physicians with setting up smart tools, and how to generate progress notes.

Epic Ambulatory CPOE/Orders, Dragon support, CadenceAssisted clinicians on how to navigate around the 2014 EPICSupported Front Desks and Nurses with patients’ registration and scheduling work flowShowed nurses how to document encounters, manage In-basket, orders, and preference list.Assisted MAs and nurses with Refill, Abstract and Telephone encounters, and charge capture.Assisted nurses with care plans and patient education, and how to do External and Internal referrals Assisted nurses, CAs and MAs with updating patient history, med list, pharmacy info, etc.Showed nurses how to order meds, associate the meds with the diagnosis and route the med to a physician to be signed.Assisted Nurses with the use of OnBase which helps establish a complete, secure electronic patient record compliant with Meaningful Use.Supported physicians with ordering meds, and Dictation of Notes with Dragon. Showed nurses and physicians how to use smart tools to generate progress notes.

Maintain the fixed asset and associated depreciation schedules on the FAS software.provide monthly detail to the senior Account for general journal entries.Maintain purchase order processing system.Prepare correspondence as needed within the department.

Cerner go live – FirstNet, CPOE, Fetalink•Provided elbow support on First Net, CPOE, Care compass•Assisted clinicians on how to navigate care compass power chart, place power plan orders, and document on Power notes.•Physician and Nursing support on Fetalink, orders, powernotes, MedRec, and orders.•Educated and assisted the clinicians on how to manage their Inbox folders, create patient list, assign task, Medication Reconciliation, admissions reconciliation, Dynamic Documentation, discharge process, ePrecribe, I-view, and troubleshooting when needed.

Cerner go live – FirstNet, CPOE, FetalinkProvided elbow support on First Net, CPOE, Care compass Assisted clinicians on how to navigate care compass power chart, place power plan orders, and document on Power notes.Physician and Nursing support on Fetalink, orders, powernotes, MedRec, and orders.Educated and assisted the clinicians on how to manage their Inbox folders, create patient list, assign task, Medication Reconciliation, admissions reconciliation, Dynamic Documentation, discharge process, ePrecribe, I-view, and troubleshooting when needed.

•Provided elbow support to clinicians in Inpatient Go-live•Assisted clinicians on how to navigate around the EPIC system.•Supported Physicians on CPOE, placing orders, setting up Dragon, and writing consult notes•Showed nurses how to use the MAR to document medication administration.•Showed nurses how to use the Doc flowsheet•Supported physicians on CPOE, manage patients, Medication Reconciliation, reviewing notes and orders, placing orders in Order Entry, and using the Rounding, Admission, Discharging and other Navigators•Showed physicians how to set up smart phrases and use smart tools.•Showed physicians and nurses how to generate progress notes

Ambulatory Provided elbow support to clinicians in Ambulatory Go-live, Showed clinicians how to use Hyperspace Provided elbow support by teaching clinicians how to properly document encounters, use their In-basket, manage orders, use my chart and preference listProvided support to nurses, by showing them how to work within a specific navigator, on how to arrive and discharge a patient, and also end patient encounters.Assisted nurses to set up smart phases and use smart tools.Supported nurses on how to update information in doc flow sheets

Provide Cerner CPOE support to physiciansSupported clinicians in using IViewProvided physicians with support on PowerChart, eMAR.Assist physicians with the development of PowerplansAssist physicians with ePrescribe and Med Reconciliation

AmbulatoryParticipated in Inpatient Go-live, providing elbow support to staffAssisted clinicians on efficient use of Hyperspace Assisted clinicians on efficient use of EpicCareAssisted nurses on how to document encounters, manage In-basket, orders, and preference list.Supported nurses on how to properly work with in a specific navigator on how to arrive and discharge a patient, discharge planning and patient educationAssisted the clinicians to set up and use smart toolsSupported nurses on how to properly update information on flow sheets and work lists