Babs Willis Email & Phone Number

Sept 2014 - Operations Manager - Danone• Day to day client contact including weekly, monthly & quarterly reviews.• Day to day administration & management of the project.• Analyse & complete daily, weekly, monthly internal & external reports-accurately & to make timely recommendations• Scheduling, preparation & completion of regular client/agency update meetings on a weekly, monthly & quarterly basis• Creation and maintenance of action logs, project plans and diary/calendar scheduling • Support Contact Centre Manager in delivery of key project deliverables when required • Communicating recommendations for changes or improvements to programs to maximise performance• Change control management of internal & external departments • Management and development of Team Managers • Support in the development of staff• Ability to analyse data, offer & deliver short, medium & long term solutions to support/enhance deliverables.• Excellent communications with the ability to provide clear & precise briefings at all levels• Strong numeracy & analytical skills• Strong organisational skills• Strong PC skills • Experience of call centre applications• Strong leadership & people development skills• Understanding of financial driversAug 2013 - European team manager - Birds Eye/IgloApr 2009 - Manager - Unilever. Managing the operation and working with the brand managers and operations managers working on improvements not only in the service we delivered but looking at the ways promotions and product launches worked and making improvements based on consumer feedback. I spent 5 months working in Paris for 3 days each week managing the operation there until a new operations manager came on board.Feb 2008 - Supervisor - UnileverFeb 2007 - started working for HGS formerly Careline Services as a call centre agent on the Unilever campaign

Listed skills include Customer Experience, Team Building, Bpo, Stakeholder Management, and 23 others.