Babs Williams Email & Phone Number

Atlanta, Ga, Us

Georgia, United States

Recruit, hire, and train all staff membersEffectively motivate staff with an engagement score over the company averageResponsible for the scheduling for our 24/7/365 businessLead in-services with Health Care partners in the greater Atlanta area to ensure our referral processes are understoodEnsure timely completion of all required trainings and compliance courses for self and staff team.Perform any and all necessary responsibilities in the absence of staff or volunteers, including guest transportation, programming, and ensuring a staff member is at the lodge 24/7/365Oversee recruitment, training, retention and utilization of volunteers.Act as spokesperson for the Hope Lodge to promote community relations and awareness of Hope Lodge activities including tours for civic, community and health care groups.Act as Subject Matter Expert in two areas for leadership teamPlan, promote, and staff a yearly event with over 200 guests

Greater Atlanta Area

Led and developed a skilled team in a dynamic environment with an emphasis on quality results. Drawing from over 10 years of managerial experience in the for-profit and nonprofit sectors, I hire, train, and cultivate high-performers. As a team leader, I encourage continuing education, efficiency, innovation, and quality work to ensure we deliver our best collective work daily.

Eugene, Oregon And Woodstock, Ga

Remote

Seattle, Washington based, Alere Wellbeing, acquired the American Cancer Society's Quitline in November of 2009 . During my tenure with Alere, the Quitline was sold to Optum.Managed a team of 12-18 all center agents, providing coaching and guidance to improve performance and achieve departmental goalsLed weekly team meetings to communicate updates, address concerns, and provide ongoing training opportunitiesCreated performance reports for senior management detailing key metrics, trends, and recommendations for process improvementsImplemented quality assurance processes to monitor agent interactions and ensure adherence to company policies and proceduresConducted regular performance evaluations for call center agents, providing constructive feedback on strengths and areas of improvementWorked closely with Research Department to implement co-studies with national partners such as NIH to a department of 200+ employeesLed department-wide mentor program to acclimate new hires to our corporation and help them learn our proceduresAwards/Achievements: • Project Milestone Award- 2013 for outstanding work connecting remote employeesCreated and implemented a mentor program to acclimate new hires working from home to the corporation's policies and culture.Acted as liaison between Service Delivery (over 200 employees) and the Research Department to enable successful administration of scientific studies with acclaimed national partners (NIH, WHO).

United States

Managed a team of 10-18 call center agents, providing coaching and guidance to improve performance and achieve departmental goalsMonitored call center metrics such as average handle time and customer wait times to identify areas for improvementConducted regular performance evaluations for call center agents, providing constructive feedback on strengths and areas of improvementGuided a team through organization change and layoffs (Quitline was acquired by Alere Health)Contributed to departmental projects including creating and running a departmental mentoring program for new hires

Austin, Texas, United States

Provided information to cancer patients and their loved ones regarding diagnosis, treatment options and available resources. Acted as a subject matter expert and mentor for other cancer information specialists.

Monitored post-surgery animals in a high-volume spay/neuter clinic. This included extubation, monitoring vitals for successful recovery, and administering shots in a timely manner. Another key metric of success in this position required clear communication and great education of pet parents.

Independently devised and developed an information/resource package for adopters.Awarded a position as a Veterinary Technician, without prior experience, due to excellent performance evaluations. Responsible for creating treatment plans and administering medicine for sick animals.

Created and implemented a literacy education program for pediatric patients and their parents. Recruited, trained, and supervised volunteers.Created a partnership with the local library and held library card sign-ups for patients seen at Metropolitan Hospital. Educated newly immigrated parents on resources available to them and their children.Campaigned to NY Senator for support of the program and was rewarded with a visit that was covered by the press. Accrued over 2000 books for Metropolitan Hospital’s program during my nine month Americorps placement. Persuaded acclaimed children’s author to volunteer for an afternoon and the program was rewarded by her donation of 50 copies of her new book.

Managed over 300 accounts receivable and payable. Supervised and trained new employees on office systems and office protocol.Maintained all licenses for 2 nightclubs and a restaurantPlanned events for 300+ attendees with high profile guests bi-annually.