Babu Thomas Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

1) 2019-20 Digital Workplace Transformation of Emirates End User CommunityScope: A) Exchange to O365 Mailbox migration 25K Users | B) H Drive to OneDrive migration 30K+ | C) SharePoint Project Sites Migration to SharePoint Online | D) ShareFile & old SharePoint DecommissionKey Contribution: Drive adoption and achieve migration targets for completion in the shortest possible duration (Success of this initiative enabled Emirates Group to work from home during Covid Crisis, Special Mention: Addressed the challenging O365 migration of Mumbai Call Centre and it proved vital to Emirates Global operations during Covid Crisis)2) 2018-20 – Software Defined Network for Emirates group as a Managed Service to introduce the Building blocks for Emirates Private cloud3) 2017-18 IBM Manged Services Part-2 – Extend Managed Services to following Technical On-prem Data Centre Technical Environment A) Intel Technical Env | B) Backup Technical Env | C) Network | D) Enterprise (Unix) Tech Env | E) Refresh of above technical environment for Technical Debt remediation4) 2015-18 – ‘Sale of Mercator Division’ [Manage ALL seller obligations included in the contracts for the sale of Emirates Group’s Mercator Division to Private Equity firm - Warburg Pincus] A) Contract 1: Mercator Transition Services Agreement | B) Contract 2: Mercator PSS (Passenger Services System) Reseller agreements | C) FlyDubai hosted Service TransitionKey Contributions: Employee Transition- Transition of 400+ Employees from Emirates to new LLC - Mercator FZE (MFZE) with empathy and care, Support the setup of MFZE Facility in DSO – Dubai with IT Infrastructure Setup, network Connectivity and Vendor Support, Provision Technical Environment in Emirates Data Centres for Porting of all MFZE application to Cloud, Strict Contract Governance, Maximise receivables and prevent cost excesses + Many more

Dubai

1) 2014-17 – Successful PCI-DSS Certification for Emirates Group Scope: All IT related corrective actions Key Contributions: Track, drive and direct timely corrective actions for IT NCs, MARS/MACS Descope by removing card payment processing, Establish Network Segregation for on-prem Card Data Environment. Descope Emirates Airline’s Internet Booking Engine (IBE) from PIC-DSS scope by pursuing innovations resulting in significant cost avoidance and preventing certification delays2) 2016 – IBM Managed Services for Emirates’ Storage and SAN environment & Mainframe TransformationScope: Service and support transition to IBM Managed Services under Transition Services Agreement | Provision of Data Centre infrastructure required to introduce WAS-OLA & GDPS under (Mainframe) Transformation Services Agreement Key Contributions: Contract and Vendor Management |Provisioning of all Emirates group contractual obligations to establish Technical Support Environment and Vendor Access to commence successful transition of Managed Services| Establish measures to manage and monitor KPIs and SLA | Service Management transition3) 2013-14 - Mainframe & Open Systems Backup and Data Recovery solution for Emirates Group. (Mainframe backup – End-to-end solution delivery, with Data migration| Open Systems Backup Solution – Design and deployment of solution - NetBackup with Oracle Tape Library)

Key Projects:1) Server Virtualisation Project (Biggest in the Middle-East with over 2200 virtual servers; Vmware solution).2) Storage virtualisation, consolidation and optimisation [Solution used - IBM: SVC / DS 8800 / XIV, Hitachi: HUS 150 /AMS], SAN Modernisation including fabric upgrade from McData to Brocade, migration of Data from Hitachi to tiered storage behind IBM-SVC.3) Data Centre move: Shifting of over 900 active servers from old to new data centre 4) Manage the troubled Oracle cost optimisation project (Migration of DBs X86 to Z-VM / IFL). Contributed to terminate the non-viable project and reverted already migrated DBs back to X865) Delivery of IT Solutions (Infrastructure and Hospitality solutions) for Emirates Hotels and resorts, Wolgan Valley Resort and Spa - NSW, Australia & Premier Inn Hotels in U.A.E6) Network infrastructure for Dnata Travel shops (Solution re-design, Technology upgrade, and implementation)

Technical Support Manager (Performance Monitoring and Service Recovery)Job Responsiblities:Head of Technical Services and Support (3rd Level support team of Emirates Group / Mercator IT infrastructure covering following infrastructure domains: Network, Server technologies (Unix, Linux and Windows), Messaging, End-user devices, etc.Owner of Problem Management function (IT infrastructure and IT solutions)Co-owner of Service (disaster) recovery

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Abu Dhabi, United Arab Emirates

Mba, Business Administration

Be, Electronics And Communications

Be, Electronics