• Provide architecture and design recommendations, Implement designs for AWS & Azure cost control (reduction) across the products, scalability and performance improvement. • Implement Cloud Infrastructure design & provisioning practices for high availability, cost, and performance • Setup operations practices for SLA improvement through automation• Implementing API & DevSecOps practices, IaaS, PaaS and cloud best practices• Setup IAM Federation for AD. Implement end to end Security including auditing and controls.

Leading India operations for CenturyLink, overseeing the delivery and operations, driving infrastructure and training, new business opportunities, partnerships and continuous improvements in production. • Spearheaded strategy, process and tool development initiatives for organizational transformation and improving employee experience• Drove Digital Transformation for Customer Care and Service Assurance to increase automation and reduce OPEX; deployed API, ML & Chatbot technology with NLP and Cognitive capabilities• Enabled Cloud Migration and Mobility, reducing server support and licensing costs, aiding in infrastructure scalability and advancing the operation team’s service levels• Charged with converting teams from waterfall to agile, led the effort to train and successfully implement agile scrum practices for smaller program deliverables while also incorporating Scaled Agile Framework approach to larger multi-team programs. • Guided successful delivery of a multi-million-dollar transformation program, consolidating inventory in CenturyLink and Qwest systems while improving the performance of large, matrixed global teams• Orchestrated new product development, business relationships and vendor management• Spearheaded delivery of an large integration of CenturyLink and Qwest Care Platform (CRM), post CenturyLink and Qwest merger, achieving target synergies by reducing per contact cost and reduction in product delivery costs

Directed thought leadership, vision and strategy to develop a Care platform for Qwest Network Repair organization to support various consumer products and improve the entire call center experience for employees and customers. The effort resulted in reducing call volume and duration, and call center operating costs, winning the JD Powers Awards for customer service.• Built and managed a 120+-member team of architects, project managers, analysts and developers in the USA and India, to deliver on aggressive goals• Developed and sold the vision and presented the business case ROIs in partnership with business, product, and other stakeholder leaders• Provided an end-to-end solution in record time, which included online tools, chat support, IVR support, advanced and intelligent diagnostics, troubleshooting and repair tools to support work center management; successfully reducinrg call handling time and unwanted dispatches • Developed idea of zero-downtime, agile development, CI/CD pipelines and drove implementation of server and deployment architectures to support zero-downtime parallel environments; offshore team achieved CMMI level 3 certification• Increased staff retention in offshore centers and improved productivity and delivery of teams• Qwest merged with Centurylink in 2011

Lead and direct a volunteer technology team in the development of AWS Cloud-based mobile tools for Festival Management, developing strategy for organizational development, sustainability, technology and leading Policy and Government relations• Adviser to the Board of Directors on Board management and operations

Improved revenue stream by 400% and established organization as a reputable non-profit in Minnesota through leadership development, streamlining operations and extensive outreach to various Minnesota non-profits and corporate diversity groups• Established relationships with Minnesota legislature and State Government agencies to work together on matters related to the community• Lead IndiaFest, the largest ever celebration of Indian-Americans in St. Paul, Minnesota, attended by over 20,000 Minnesotans. Raised over $100K for funding by selling sponsorships, and had representation from over 80 organizations showcasing the culture and cuisine of India.

Led a 20-member developer team, developing strategies and applications to serve Qwest High-Speed Internet services and drive efficiencies throughout the platform. • Conceptualized the Network Provisioning Platform, designing and developing a DSL Network Provisioning application to serve as a principal provisioning platform for Qwest’s High-Speed Internet services; the platform mitigated Qwest workforce stoppage due to strike and handled with reduced labor force• Developed suite in an agile environment (XP) using technologies such as Weblogic/J2EE, Smalltalk, Hibernate, Spring, Apache frameworks, Eclipse OSGI bundles, and SOA architecture • Directed a 12-member team of developers to execute on the design and development of the US WEST/Qwest Network Provisioning system integrator for DSL and ATM services, which enabled 98% of DSL orders to take place with no-touch automation, reducing installation time of service

Developed Proect X, a sales commission system at MCI. Project X was built using Smalltalk and Java with Gemstone an Object Oriented Database

Worked on TopLink development, an Object to Relational data mapping framework for Smalltalk and Java.

Involved in the design, development and testing of Object Relational database Gateway - to provide object data models for existing relational databases. Technologies used include Visual C++, Windows SDK, Oracle