Enterprise Architect and IFS - Field Service Management Solutions

Delivery Head and Practice development for FSM (Field Service Management)

Internal Responsibilities• Develop junior staff to the next level by ensuring assigned staff fully understand projects, providing effective feedback to staff (positive and critical), identifying and promoting growth opportunities for all junior staff• Implement firm policies around recruiting, staffing, training, and account management that result in top-notch client service as well as a positive work environment that fosters a pattern of long-term staff retention• Provide feedback, advice and back up as needed to other members of senior staff team to ensure all senior staff has support needed to effectively run accounts and promote positive work environment• Attend and actively participate in senior staff meetings, offering ideas, insights and recommendations on firm policies, staffing, client service, new business and other topics that ultimately impact the overall quality of the organization • Effectively manage all aspects of an account team• Manage workflow for yourself and all staff assigned to your team project team• Consistently demonstrate ability to successfully move into problem-solving mode whenever challenges or concerns arise• Work well with and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment for the entire staff• Assist in hiring new staff that ultimately prove to be excellent, long-term hiresExternal Responsibilities• Identify new business opportunities, participate in new business pitches and assist in drafting new business proposals• Expand and/or renew existing accounts• Develop and conduct trainings, including regular Spitfire trainings such as the Smart Chart as well as niche areas of expertise, such as collaterals or policy maker relations• Successfully run multiple accounts simultaneously, including managing work plans, client expectations, and internal staffing to ensure project is consistent with time and scope in the contract• Show impeccable client service as demons

Working with Mobile technologies (iPhone, Android, Blackberry and Windows)

Worked on MS, Mobile, Open Source and Java technologies

Worked on FMCG ERP product and its life cycle along with Web technologies (MS and JAVA)