Babu Thomas Email and Phone Number
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At Verizon, my role as Associate Director for Product Management is a testament to a sustained commitment to excellence in big data analytics and customer experience enhancement. My expertise lies in Customer data platform (CDP), data management and data architecture, skills honed while managing the cross-channel analytics and customer journey platforms using cutting-edge technologies like Hadoop and Teradata as well as data enablement using APIs.Leadership and continuous learning are the cornerstones of my professional ethos. Steering a high-performing team, I've focused on mentoring and developing talent across onshore and offshore units. My PMP certification underpins a rigorous approach to project management, ensuring that strategic planning and operational execution converge to drive innovation and growth within Verizon's product management landscape.
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Associate Director, Product ManagementVerizon May 2017 - PresentBasking Ridge, Nj, Us -
Senior Manager, Bi/Cross Channel AnalyticsVerizon Jun 2016 - May 2017Basking Ridge, Nj, Us• Manage the cross channel customer experience analytics, metrics and insights• Predictive models using SPSS for churn prediction, collection behavior, sales propensities• Path analysis using Aster/Teradata and on Big data platform using ASTER & custom GUI• Data integration and customer journey platform on Hadoop, Aster and Teradata• Building and developing a new high performing team onshore and offshore and mentoring -
ManagerVerizon Sep 2005 - Jun 2016Basking Ridge, Nj, Us Managed multiple projects simultaneously, handling teams with diverse skills located at various on-shore and off-shore locations, leveraging cost-effective operations and continuous support Instrumental for the data and business modeling by serving as subject matter expert (SME) and Enterprise data warehouse architect leading a team of architects, ETL teams and quality processes Managed major Metrics, billing and ordering system consolidation and migration for cost savings working across multiple teams and PMO. Data architecture sponsor for big data roadmap and architecture for customer experience mapping, multi-channel optimization and security optimization (HORTONWORKS, SQOOP, FLUME, TEZ. HIVE, HDFS, D3JS) Continual improvement of data architecture platform, metadata, governance and strategic BI initiatives Predictive modeling on customer behavior for segmentation using Excel, SAS, Teradata and big data for marketing, revenue growth, churn reduction, loyalty and retention programs Application owner for Sales agent compensation and end to end marketing systems managing multiple programs Brought in innovative architectural directions and ETL solutions to improve development time, run-time performance and data quality Formulated processes to lessen issues, which reduced call volumes and improved customer satisfaction Managed call center applications to improve customer retention and sales person productivity Demonstrated strong strategic planning demeanor by developing roadmaps and long-term project proposals with substantial savings to business operations Churn analysis and cancellation reduction initiatives to reduce customer churn Functioned as part of the team that obtained TDWI’s best practices award in 2007 Presentations in Teradata conferences on CDI and business intelligence programs -
Data Warehouse ArchitectVerizon Sep 2000 - Sep 2005Basking Ridge, Nj, Us- Directed the ETL architecture, mapping, and design in establishing a world class EDW that served Marketing, Finance, and Performance Metrics departments- Administered data sources, data content and quality, ETL process design, and data mapping- Created data models and data architecture solutions for strategic programs- Implemented Teradata process designs and code walkthroughs- Spearheaded the execution of design and code reviews- Served as SME for business and data modeling questions- Involved in project tracking and creating estimates -
Consultant/Project LeadAt&T Aug 1997 - Aug 2000Dallas, Tx, UsDevelopment of Web-based ordering System and customer care platforms using DSAP, middleware and Java, JSP. -
ConsultantGe Capital May 1997 - Jul 1997Norwalk, Ct, UsDevelop pilot for order management system -
ScientistDefense R&D Organization Dec 1988 - Apr 1997
Babu Thomas Skills
Babu Thomas Education Details
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University Of South FloridaExecutive Mba -
Indian Institute Of Technology, MadrasComputer Science And Engineering -
Cochin University Of Science And TechnologySoftware Engineering
Frequently Asked Questions about Babu Thomas
What company does Babu Thomas work for?
Babu Thomas works for Verizon
What is Babu Thomas's role at the current company?
Babu Thomas's current role is Associate Director, Product Management @ Verizon | Executive MBA.
What is Babu Thomas's email address?
Babu Thomas's email address is th****@****ail.com
What is Babu Thomas's direct phone number?
Babu Thomas's direct phone number is +181397*****
What schools did Babu Thomas attend?
Babu Thomas attended University Of South Florida, Indian Institute Of Technology, Madras, Cochin University Of Science And Technology.
What are some of Babu Thomas's interests?
Babu Thomas has interest in Social Services, Children, Education.
What skills is Babu Thomas known for?
Babu Thomas has skills like Data Warehousing, Business Intelligence, Etl, Business Analysis, Sdlc, Software Project Management, Telecommunications, Enterprise Architecture, Databases, Requirements Analysis, Business Process, Management.
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