• Manage the cross channel customer experience analytics, metrics and insights• Predictive models using SPSS for churn prediction, collection behavior, sales propensities• Path analysis using Aster/Teradata and on Big data platform using ASTER & custom GUI• Data integration and customer journey platform on Hadoop, Aster and Teradata• Building and developing a new high performing team onshore and offshore and mentoring

 Managed multiple projects simultaneously, handling teams with diverse skills located at various on-shore and off-shore locations, leveraging cost-effective operations and continuous support Instrumental for the data and business modeling by serving as subject matter expert (SME) and Enterprise data warehouse architect leading a team of architects, ETL teams and quality processes Managed major Metrics, billing and ordering system consolidation and migration for cost savings working across multiple teams and PMO. Data architecture sponsor for big data roadmap and architecture for customer experience mapping, multi-channel optimization and security optimization (HORTONWORKS, SQOOP, FLUME, TEZ. HIVE, HDFS, D3JS) Continual improvement of data architecture platform, metadata, governance and strategic BI initiatives Predictive modeling on customer behavior for segmentation using Excel, SAS, Teradata and big data for marketing, revenue growth, churn reduction, loyalty and retention programs Application owner for Sales agent compensation and end to end marketing systems managing multiple programs  Brought in innovative architectural directions and ETL solutions to improve development time, run-time performance and data quality  Formulated processes to lessen issues, which reduced call volumes and improved customer satisfaction Managed call center applications to improve customer retention and sales person productivity Demonstrated strong strategic planning demeanor by developing roadmaps and long-term project proposals with substantial savings to business operations Churn analysis and cancellation reduction initiatives to reduce customer churn Functioned as part of the team that obtained TDWI’s best practices award in 2007 Presentations in Teradata conferences on CDI and business intelligence programs

- Directed the ETL architecture, mapping, and design in establishing a world class EDW that served Marketing, Finance, and Performance Metrics departments- Administered data sources, data content and quality, ETL process design, and data mapping- Created data models and data architecture solutions for strategic programs- Implemented Teradata process designs and code walkthroughs- Spearheaded the execution of design and code reviews- Served as SME for business and data modeling questions- Involved in project tracking and creating estimates

Development of Web-based ordering System and customer care platforms using DSAP, middleware and Java, JSP.

Develop pilot for order management system