Baby Barman Email and Phone Number

Provided various system support by Creating visualizations that clearly illustrate survey patterns, QA scores, and transfer correctness.Analyse data to identify trends and pattern of chats and call volume. Producing scorecards for the agents using the metrics provided by theoperations’ as well as expert Level 2 (L2) technical support, troubleshooting, and resolution for a diverse range of IT issues, ensuring minimal disruption to operations and maximum client satisfaction.Collaborated closely with stakeholders and clients to understand their IT needs and challenges, effectively translating technical jargon into understandable language and delivering tailored solutions.Played a key role in analyzing and diagnosing complex IT issues, utilizing advanced problem-solving techniques to identify root causes and implement sustainable fixes.Acted as a subject matter expert (SME) in various IT systems and technologies, including [list specific systems/technologies], providing guidance and mentorship to junior team members.Developed and maintained comprehensive documentation, including troubleshooting guides and knowledge base articles, to streamline support processes and enhance team efficiency.Participated in cross-functional teams to implement IT projects and initiatives, ensuring seamless integration with existing systems and adherence to best practices.Proactively monitored system performance and identified potential areas for improvement, recommending and implementing enhancements to optimize IT infrastructure and workflows.Engaged in continuous professional development, staying abreast of emerging technologies and industry trends to remain at the forefront of IT innovation and deliver cutting-edge solutions.

I used to work as an Advisor 11, IT Analyst with (HP- Tech support), at CONCENTRIX GGN- 03/2021 – 08/2022

I used to work with KNITRIC INFOTECH LLC ‘ as a technical sales executive for more than a year.