With nearly 5 years of experience as a Senior System Analyst and IT professional, I have a proven track record in incident management, problem management, and end-user services, including complex POS and printer systems troubleshooting and driver installation. My expertise spans handling P1 Bridges, coordinating with technical teams and stakeholders, managing escalated tickets, performing root cause analysis, and driving process improvements to ensure seamless IT operations. Proficient in Microsoft 0365, VPN,LAN,WAN, Cisco switches configuration, Windows OS, and Active Directory, I am dedicated to delivering high-quality service in dynamic environments. My strong problem-solving skills, effective communication, and passion for innovation drive my commitment to continuous learning and business success.
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Senior System AnalystCapgemini Sep 2022 - Jun 2024Noida, Uttar Pradesh, India -
Sr Associate Consultant / It AnalystCapgemini 2022 - Jun 2024Noida, Uttar Pradesh, India -
Senior Information Technology AnalystCapgemini Sep 2022 - May 2024Noida, Uttar Pradesh, IndiaProvided various system support by Creating visualizations that clearly illustrate survey patterns, QA scores, and transfer correctness.Analyse data to identify trends and pattern of chats and call volume. Producing scorecards for the agents using the metrics provided by theoperations’ as well as expert Level 2 (L2) technical support, troubleshooting, and resolution for a diverse range of IT issues, ensuring minimal disruption to operations and maximum client satisfaction.Collaborated closely with stakeholders and clients to understand their IT needs and challenges, effectively translating technical jargon into understandable language and delivering tailored solutions.Played a key role in analyzing and diagnosing complex IT issues, utilizing advanced problem-solving techniques to identify root causes and implement sustainable fixes.Acted as a subject matter expert (SME) in various IT systems and technologies, including [list specific systems/technologies], providing guidance and mentorship to junior team members.Developed and maintained comprehensive documentation, including troubleshooting guides and knowledge base articles, to streamline support processes and enhance team efficiency.Participated in cross-functional teams to implement IT projects and initiatives, ensuring seamless integration with existing systems and adherence to best practices.Proactively monitored system performance and identified potential areas for improvement, recommending and implementing enhancements to optimize IT infrastructure and workflows.Engaged in continuous professional development, staying abreast of emerging technologies and industry trends to remain at the forefront of IT innovation and deliver cutting-edge solutions. -
Senior System AnalystCapgemini 2022 - Apr 2024India -
Information Technology AdvisorConcentrix Mar 2021 - 2023Gurugram, Haryana, IndiaI used to work as an Advisor 11, IT Analyst with (HP- Tech support), at CONCENTRIX GGN- 03/2021 – 08/2022 -
Technical Sales ExecutiveKnitric Infotech Llc 2018 - 2019Noida, Uttar Pradesh, IndiaI used to work with KNITRIC INFOTECH LLC ‘ as a technical sales executive for more than a year.
Baby Barman Education Details
Frequently Asked Questions about Baby Barman
What is Baby Barman's role at the current company?
Baby Barman's current role is Senior System Analyst || CAPGEMINI (Noida)|| Advisor 11, IT Analyst - L2 (HP) || CONCENTRIX (Gurgaon) || IT Sales Executives, knitric Infotech LLC. (Noida).
What schools did Baby Barman attend?
Baby Barman attended Delhi University.
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Baby Barman
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