Baby Joy Lirio Email & Phone Number

Antipolo, Ph

Antipolo, Ph

Palm Beach Gardens, Florida, United States

- Streamlined pre-production and shooting schedules for video projects, achieving a 100% on-time delivery rate and improving client satisfaction.- Managed a centralized video content hub via Notion, enhancing team efficiency and reducing editing turnaround time by 30%.- Enhanced brand visibility by implementing Instagram engagement strategies, leading to a 20% increase in follower interaction.- Fostered client relationships through effective communication and CRM management, ensuring consistent follow-ups and a high retention rate.- Conducted quality control for video projects, ensuring all content aligned with client feedback and branding standards.

Wilmington, North Carolina, United States

- Served as the right-hand assistant to the CEO, managing complex schedules, travel arrangements, and high-priority communications with 100% accuracy.- Conducted in-depth research and data entry to support strategic decision-making, reducing analysis time by 25%.- Optimized task tracking using Asana, improving project completion rates by 20% through better workflow management.- Fostered seamless communication across departments using Slack and Google Workspace, ensuring no delays in project updates.

- Acted as the primary logistics coordinator, managing client, carrier, and driver communications weekly to ensure timely resolutions and smooth operations.- Improved load management efficiency by 30% through expert use of TMS platforms like TruckLogics, DAT, and Amazon Relay.- Successfully tracked and monitored shipments using Motiv, ensuring 98% on-time delivery rates.- Maintained detailed documentation, reducing billing errors by 20% and enhancing regulatory compliance.

- Delivered exceptional call management services, converting 70% of inquiries into appointments for HearUSA's hearing care providers.- Streamlined scheduling processes, ensuring patients were promptly matched with the appropriate clinic, reducing appointment delays by 15%.- Maintained precise patient records through accurate data entry, improving database reliability and operational efficiency.

- Delivered outstanding customer service as a Retention Specialist for Bell Canada, achieving a 95% customer retention rate by providing effective solutions for escalated concerns.- Reduced churn by offering tailored service packages and assisting customers in aligning services with their needs and budget.- Ensured secure and accurate billing processes, handling high volumes of transactions with zero reported discrepancies.

Dobcross, England, United Kingdom

- Enhanced multi-platform content reach by repurposing videos and graphics across YouTube, Instagram, Facebook, and LinkedIn, increasing audience engagement by 25%.- Delivered polished and professional videos through basic editing and subtitle synchronization, improving content accessibility and viewer retention using Canva and Contentfries.- Streamlined daily operations by managing tasks via Google Drive, achieving a 100% on-time submission rate for reviewed content.

- Delivered outstanding support for Kohl's e-commerce customers, achieving a 98% satisfaction rate through efficient order management and resolution of delivery issues.- Improved the shopping experience by guiding customers through online purchases, reducing cart abandonment rates by 20%.- Ensured accuracy and efficiency in processing returns and refunds, resolving inquiries on the first call 90% of the time.

- Spearheaded training programs for new hires and cross-functional teams, enhancing skill retention rates by 25%.- Designed and delivered tailored induction and up-training sessions, aligning content with departmental goals and boosting team productivity.- Monitored trainee performance, providing actionable feedback that led to a 30% improvement in employee KPIs.