Baby Joy Lirio Email and Phone Number
Hi there! I’m a results-driven Virtual Assistant and Remote Operations Specialist with over 10 years of experience helping businesses stay organized, efficient, and ahead of the curve. My journey has taken me through various industries—from logistics and e-commerce to media production and customer service—giving me a unique blend of skills and perspectives.✨ What I’m Great At:Making Things Run Smoothly: Whether it’s coordinating schedules, streamlining workflows, or managing complex projects, I love finding ways to make operations more efficient. I’m proficient in tools like Asana, Hubstaff, RingCentral, Slack, and advanced TMS platforms like TruckLogics and DAT, which I use daily to keep tasks on track and teams connected.Building Strong Relationships: I genuinely enjoy connecting with people—whether it’s clients, team members, or stakeholders—and creating solutions that meet their needs. This approach has helped me maintain a 95% customer satisfaction rate and foster long-term collaborations.Bringing Ideas to Life: From crafting engaging video content to repurposing social media assets, I’ve learned how to tell stories that resonate. It’s all about delivering quality that stands out.🚀 Let’s Work Together: If you’re looking for a reliable and resourceful partner to support your business, improve operations, or manage projects, I’d love to connect. I’m always excited to explore new opportunities where I can make a difference.
Branding561
View- Website:
- branding561.com
- Employees:
- 4
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Content And Project Management AssistantBranding561Antipolo, Ph -
Content & Project Management AssistantBranding561 Oct 2024 - PresentPalm Beach Gardens, Florida, United States- Streamlined pre-production and shooting schedules for video projects, achieving a 100% on-time delivery rate and improving client satisfaction.- Managed a centralized video content hub via Notion, enhancing team efficiency and reducing editing turnaround time by 30%.- Enhanced brand visibility by implementing Instagram engagement strategies, leading to a 20% increase in follower interaction.- Fostered client relationships through effective communication and CRM management, ensuring consistent follow-ups and a high retention rate.- Conducted quality control for video projects, ensuring all content aligned with client feedback and branding standards. -
Personal Assistant To Chief Executive OfficerThe Coastal Collaborative Jul 2023 - PresentWilmington, North Carolina, United States- Served as the right-hand assistant to the CEO, managing complex schedules, travel arrangements, and high-priority communications with 100% accuracy.- Conducted in-depth research and data entry to support strategic decision-making, reducing analysis time by 25%.- Optimized task tracking using Asana, improving project completion rates by 20% through better workflow management.- Fostered seamless communication across departments using Slack and Google Workspace, ensuring no delays in project updates.
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Logistics CoordinatorSmc Global Logistics Llc Mar 2023 - Present- Acted as the primary logistics coordinator, managing client, carrier, and driver communications weekly to ensure timely resolutions and smooth operations.- Improved load management efficiency by 30% through expert use of TMS platforms like TruckLogics, DAT, and Amazon Relay.- Successfully tracked and monitored shipments using Motiv, ensuring 98% on-time delivery rates.- Maintained detailed documentation, reducing billing errors by 20% and enhancing regulatory compliance. -
Health Sales AssociateClearsource Bpo Mar 2023 - Jan 2024- Delivered exceptional call management services, converting 70% of inquiries into appointments for HearUSA's hearing care providers.- Streamlined scheduling processes, ensuring patients were promptly matched with the appropriate clinic, reducing appointment delays by 15%.- Maintained precise patient records through accurate data entry, improving database reliability and operational efficiency. -
Retention SpecialistQuantrics Enterprises Inc. Sep 2018 - Feb 2023- Delivered outstanding customer service as a Retention Specialist for Bell Canada, achieving a 95% customer retention rate by providing effective solutions for escalated concerns.- Reduced churn by offering tailored service packages and assisting customers in aligning services with their needs and budget.- Ensured secure and accurate billing processes, handling high volumes of transactions with zero reported discrepancies. -
Social Media AssistantKantrobus Media Mar 2021 - May 2021Dobcross, England, United Kingdom- Enhanced multi-platform content reach by repurposing videos and graphics across YouTube, Instagram, Facebook, and LinkedIn, increasing audience engagement by 25%.- Delivered polished and professional videos through basic editing and subtitle synchronization, improving content accessibility and viewer retention using Canva and Contentfries.- Streamlined daily operations by managing tasks via Google Drive, achieving a 100% on-time submission rate for reviewed content.
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Customer Service Representative[24]7.Ai Dec 2012 - Jul 2018- Delivered outstanding support for Kohl's e-commerce customers, achieving a 98% satisfaction rate through efficient order management and resolution of delivery issues.- Improved the shopping experience by guiding customers through online purchases, reducing cart abandonment rates by 20%.- Ensured accuracy and efficiency in processing returns and refunds, resolving inquiries on the first call 90% of the time. -
Skills Trainer[24]7.Ai Jul 2017 - Nov 2017- Spearheaded training programs for new hires and cross-functional teams, enhancing skill retention rates by 25%.- Designed and delivered tailored induction and up-training sessions, aligning content with departmental goals and boosting team productivity.- Monitored trainee performance, providing actionable feedback that led to a 30% improvement in employee KPIs.
Baby Joy Lirio Skills
Baby Joy Lirio Education Details
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Makati Highschool
Frequently Asked Questions about Baby Joy Lirio
What company does Baby Joy Lirio work for?
Baby Joy Lirio works for Branding561
What is Baby Joy Lirio's role at the current company?
Baby Joy Lirio's current role is Content and Project Management Assistant.
What schools did Baby Joy Lirio attend?
Baby Joy Lirio attended Makati Highschool.
What skills is Baby Joy Lirio known for?
Baby Joy Lirio has skills like Cold Calling, Sales, Customer Service, Sales Operations, Performance Management, Customer Retention, Operations Management, B2b, Negotiation, Life Skills, Personal Development, Communication.
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