Rogelio Bacaoan, Jr., Reb, Ciffa Email & Phone Number

Toronto, Ontario, Canada

✔️ As a Business Manager, my role is important in achieving seamless functioning of the organization. I plan, organize, and evaluate all administrative operations to ensure efficiency and compliance with regulatory standards. Directing and advising staff and volunteers including records management, finance, and human resources, I strive to maintain the highest standards of service delivery. Additionally, I take charge of corporate governance, regulatory compliance, and budget management, optimizing resource allocation for contracts, equipment, and supplies, social media posting and email marketing. I also prepare reports, briefs for management committees evaluating administrative services and interview, hire and oversee training for staff and volunteers.

Toronto, Ontario, Canada

✔️ As a dedicated Office Administrator for a non-profit, I ensured smooth operations by managing logistics, organizing events, and coordinating with partners. I implemented streamlined processes, improving operational efficiency by 20%. Handling donor communications, I increased engagement through strategic outreach. I supported financial processes, reducing costs through careful budget management. My proactive problem-solving and collaborative approach reflected my commitment to the organization's mission.

Toronto, Ontario, Canada

✔️Enhanced customer satisfaction for an average of 50 customers during the daily dining experience as I strategically addressed diverse needs by promoting sweets specials, seasonal dishes, and signature beverages, while ensuring a precise and accurate payment processing system.

Richmond Hill, Ontario, Canada

✔️I helped 100 customers daily with detailed shopping info. As the cashier, I managed the register efficiently, increasing transaction speed by 20%. I also organized merchandise for a better shopping experience.

✔️I managed critical activities in various markets, overseeing data distribution, coordinating testing, and ensuring timely execution with 100% accuracy. My role included finalizing settings, scheduling activations, and conducting sanity checks for seamless campaign launches. I played a key role in adapting mechanics for marketing campaigns, organizing calls, and ensuring compliance in data sharing and testing.

✔️In my dynamic role, I monitored and addressed social media posts, preemptively identifying potential crises. I analyzed campaign performance, delivering insightful reports for informed decision-making. My commitment to improvement led to a 15% increase in Market Reference Data accuracy. Analyzing consumer sentiments, I provided reports with a 20% improvement in brand performance, offering actionable insights to brand teams for strategic decision-making.

✔️I led market knowledge transfer and training in the USA, improving demand capture efficiency by 20%. I resolved 95% of digitalized demand capture exceptions, achieving a 98% accuracy rate. Analyzing KPIs, I demonstrated a 25% improvement in service quality during reviews. My support in India and Latin America resulted in a 90% increase in BCP readiness.

✔️I enhanced electronic demand capture efficiency by 15% through EDI and B2B portals, streamlining order submissions. Managing manual demands, I reduced processing time by 20% for standard orders, improving overall order fulfillment. Implementing a semi-automatic system in Esker for health science and hospital orders resulted in a 25% improvement in processing speed and accuracy, increasing operational efficiency and reducing errors.

Global Business Management, Business Administration, Management And Operations, 4.05

2013, Enterprise Planning, With Highest Distinction