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Ben Bourne is listed as Vice President of Customer Success at Diligent Corporation at Diligent Corporation, based in London Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Ben Bourne.
Ben Bourne previously worked as Vice President of Customer Success at Diligent Corporation and Senior Director of Customer Success at Diligent Corporation. Ben Bourne holds Bachelor Of Science (Bsc/Hons), Computer Systems Networking And Telecommunications from Sheffield Hallam University.
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An outstanding Customer Success leader with 20 years of experience in the SaaS space, including 10 years in leadership. Recently, 13 years at Diligent, a US scale-up, played a key role in supporting the company's growth from $15M to $650M ARR. Grown teams from 20-60 in Customer Success. Builds top-tier Customer Success practices and leads the customer integration of acquired brands. Led the migration of 8 acquired brands, each contributing around $5M ARR. Specialises in post-acquisition customer migrations and product consolidation, ensuring seamless transitions and strong customer retention.Prior to that, I worked for 5 years at Microsoft in Support roles and 2 years at CyberSource (acquired by Visa), where I further honed my expertise in client-facing and support functions.My expertise in post-acquisition transitions, combined with my ability to build strong Customer Success teams, makes me an ideal fit for companies looking to optimise their post-sales strategy.WHAT I OFFER:✔️ Outstanding SaaS Post-Sales Leadership✔️ Ability to hire and onboard multiple new employees✔️ Extensive Customer Success and Migration Expertise✔️ Strong Sales, Professional Services, and Customer skills✔️ Great communicator, extremely organised, very thorough✔️ Able to speak with a variety of personas from back office to C-Suite✔️ Builder and fixer of Customer Success, Post-Sales and Migration teams✔️ Experience leading teams up to 60 people (CSMs, Support, Onboarding & Training) SAAS / TECHNOLOGY AREAS:Governance, Analytics, Insights, Collaboration Solutions, Entity Management, Board Portal Solutions, GRC, Compliance, Audit, Risk, Payments, and Fraud Management.COMPETITOR LANDSCAPE:OnBoard, Nasdaq Boardvantage, Kuberno Entity Management, Azeus Convene, Stripe, Adyen, Paypal, and Worldpay.
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New York, NY, US
Offered 4th promotion by Diligent - a bigger role with VP-level responsibility and a larger team. ↳ Scaled team from 20 to 60 employees across the UK, Europe, and India ↳ 6 x Directors, 42 x CSMs, 8 x Onboarding Specialists, and 4 x Migration Consultants ↳ Oversaw 8 x acquisitions, migrating over 70% of acquired customers to the core platform ↳.
New York, NY, US
Accepted an expanded role to leverage expertise in customer migration, ensuring seamless transitions for customers following Diligent's acquisition of multiple competitors. ↳ Built and led a team of 20-staff (Migration Consultants, Account Managers and Support) ↳ Ensured the migration of customers from BoardMax, and BoardPacks acquisitions ↳ Created tools.
New York, NY, US
Promoted into a Player-Manager role with additional customer migration responsibilities. ↳ Maintained personal responsibility for some key customers ↳ Built a team of 4 x Customer Success employees ↳ Led the customer migration of the acquired BoardPad business onto the Diligent platform ↳ Streamlined customer support for the BoardPad customers
New York, NY, US
Joined Diligent as their third commercial hire in the EMEA region during scale-up phase. ↳ Individual contributor for post-sales: onboarding, training, and growth of new accounts ↳ Looked after up to 100 clients from all sectors including several of the FTSE100 ↳ Customers included Kingfisher Group, and Lloyds Bank PLC ↳ Deal sizes ranged from $10k to.
Foster City, California, US
Offered an exciting Technical Support role with exposure to high-level accounts like Apple. ↳ Managed the top tier accounts responsible for 80% of CyberSource's revenue ↳ Successfully built and executed Service Delivery Plans, identifying pain points, uptime and CSAT
Redmond, Washington, US
Promoted into a Premier Support role helping large customers like Vodafone. ↳ Looked after Premier Customers in the Retail, Manufacturing and Services sectors ↳ Ensured 24/7 support and proactive services with health checks ↳ Consistently achieved CSAT ratings of good and excellent
Redmond, Washington, US
Provided Windows XP and Desktop business support and then during year 2, assisted consumer customers with technical customer support
Quick answers generated from the profile data available on this page.
Ben Bourne works for Diligent Corporation.
Ben Bourne is listed as Vice President of Customer Success at Diligent Corporation at Diligent Corporation.
Ben Bourne is based in London Area, United Kingdom, United Kingdom while working with Diligent Corporation.
Ben Bourne has worked for Diligent Corporation, Cybersource (Owned By Visa Inc.), Microsoft, and Johnson & Johnson.
You can use AeroLeads to view verified contact signals for Ben Bourne at Diligent Corporation, including work email, phone, and LinkedIn data when available.
Ben Bourne holds Bachelor Of Science (Bsc/Hons), Computer Systems Networking And Telecommunications from Sheffield Hallam University.
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