Develop partnerships with our assigned locations within Best Buy by planning and aligning strategies with Best Buy leadership tailored to the demographic of each store and needs. Resolve customer issues, including investigating, maintaining, and diagnosing software issues and increase customer satisfaction through brand loyalty serving the customer. Review business benchmarks with General Management, Store Leads/Supervisors and create SMART action plans to align with each store's goals to reach sales metricsComplete reports and conduct on-going personal trainings to support our partners and to evangelize our products and services to reach sales targets to exceed above 10% year over year goals. Driving sales with a customer obsessed mentality, right fitting products and services to align commercial goals. Conduct performance and operation-based conference calls to evaluate our key performance indicators to the district goals within Samsung and Best Buy's metrics.Developing a brand awareness within the district by communicating with other Best Buy stores directly or as a district: inspiring, motivating, supporting, and mentoring other Samsung Experience Consultants

Supervised and managed a team of 5 to bring out the best in each associate through role play and coaching. Reviewed employee Key Performance Indicators to highlight their strengths and weakness to develop sale strategies. Defined and communicated clear team objectives on a quarterly basis. Delivered exemplary customer service while maintained and operated a store with other part timers to exceed company goals. Retained product knowledge on every service our partners offered and developed sales techniques for the team to align with our company products and services. Two associates from my team became successful store supervisors within the company. Ensured the store was compliant with store operations with correct product placement, pricing, and advertising from our retail partners. Ordered supplies to be at 100% compliance with executive visits and retail partner visits. Created an atmosphere of inclusivity and diversity within customers and employees by hosting regularly events in store to promote unity within the video gaming culture.