• Manage all client administrative tools including ADUC, GPO’s, WSUS, SolarWinds SEM, PDQ, PaloAlto Cortex XDR, HPE OneView, VSphere, MDM, TRAPS, SYMANTEC, etc.• ETQ Reliance Administrator• Microsoft Deployment Toolkit (MDT), Administrator.• Vendor relations management, renewals and support.• Manage all application and firmware versioning on client and server devices (via PDQ, GPO, etc.)• Barracuda Cloud Control administration. (Barracuda Backup, Barracuda Email Security including Cloud Protection Layer and Spam and Virus Firewall), Barracuda Message Archiver, Barracuda Web Security Gateway• Manage Backup schedule and sample backups to ensure functionality (VEEAM, Barracuda Backups)• Administrate the GFI Mail Essentials email gateway, and Exchange.• Manage over 20 Server’s both Physical and Virtual (VMWare ESXI 6.0 and up)• Manage multiple firewalls including PaloAlto Firewall, pfSense, Ubiquiti.• Perform security analysis on a daily basis via the firewalls, mail gateways, AV/AM, etc. Implement preventions based on findings.• Manage Aruba routers and switches

• Manage all Computer accounts in ADUC, and SolarWinds SEM/LEM.• Oversee relations and top-tier administrator on-site for the 8x8 VOIP system• Ensure Macrium data backups are stored in proper areas• Kronos clock administration• Site security access badge management• Manage/Maintain the IT helpdesk• Manage Tier 1 & 2 support technicians• Coordinates creation of new users • Ensure hires are briefed on enterprise policies/process/procedures during orientation• Creation of all end user device images, Method of deployment (MDT)• Maintain clear and professional correspondence/communication with MD Users• Coordinate all Move/Add/Changes including backing up user data• Research/Quote/Purchase of end user hardware• Inventory Management for all MD IT Assets• Support/Update/Maintain all MD owned Software

• Monitor network & servers • Install and configure switches• Manage and wire infrastructure changes• Manage domain-based users, shares, printers, and workstations• Administer email accounts• Helpdesk type support for both office and manufacturing computers• Diagnose and repair hardware/software computer issues on Windows laptops and desktops• Install and configure desktop software, patches, and upgrades• Install & manage small business security needs• Monitor/Maintain backups and disaster recovery• Asset management of inventory and all IT related equipment• VOIP phone system installs, moves, adds & changes

● Manage and maintain help desk ticket queue● Set up pc’s, laptops, desk phones and cell phones for all users● Create and maintain Windows images for domain pc’s● Maintain inventory of computers, hardware, and activated software licenses● Troubleshoot, resolve, and escalate technical issues that arise over the phone, in person, and via help desk tickets● Create and maintain training and troubleshooting documentation● Manage company VOIP phone system

• Work closely with other technicians in support of Best Buy clients• Diagnose hardware and software of client computers• Computer operating system support, repair and, optimization• Installation of drivers, operating systems, antivirus software, Microsoft Office software, Intuit, Adobe, and any other client requested software• Installation and removals of all pc hardware• Perform virus removals• Perform backups of client data

• Work closely with other technicians in support of Best Buy clients• Diagnose hardware and software of client computers• Computer operating system support, repair and, optimization• Installation of drivers, operating systems, antivirus software, Microsoft Office software, Intuit, Adobe, and any other client requested software• Installation and removals of all pc hardware• Perform virus removals• Perform backups of client data

Data Network Specialist / Marine• Manage and Maintain the IT Helpdesk in Okinawa, Japan, • Oversaw 10 Marines under my charge• Tasked out all Field Service calls in the realm of desktop support • Executed Tier 1/2 support, and managed all escalations to close• Imaged computers on the classified, unclassified and joint classified networks• Possess gainful knowledge in transitioning users to new OS's and network procedures• Managed and maintained network file system permissions• Assisted in programming Cisco Routers and Switches as well as maintained network integrity• Created, managed, and terminated user accounts