Bachar Hassan Email & Phone Number

• Handle Bell customer concerns for both residential and mobility services • Investigate issues by using various tools to seek an effective solutions • Co-ordinate with several departments(technical, billing, accounts receivable, sales, product fulfillment) to resolve customer concerns • Negotiate with customers to maintain their Bell services • De-escalate situations where the customer is irate due to a poor recent experience • Develop and maintain a… Show more • Handle Bell customer concerns for both residential and mobility services • Investigate issues by using various tools to seek an effective solutions • Co-ordinate with several departments(technical, billing, accounts receivable, sales, product fulfillment) to resolve customer concerns • Negotiate with customers to maintain their Bell services • De-escalate situations where the customer is irate due to a poor recent experience • Develop and maintain a relationship and rapport with customers to generate genuine customer loyalty Show less

• Represented Bell Mobility as an inbound loyalty agent • Negotiated with customers to maintain their mobility service with Bell • Problem-solved a variety of customer concerns • Regularly achieved top 25% and top 50%

Kitchener, Canada Area

Represented Bell Mobility as an outbound loyalty agent. Contacted Bell customers to ensure they are content with their service using a combination of sales and customer service skills

Managed a team of 15 mobility outbound sales agents representing our client Bell – responsible for their attendance, performance based on KPIs, keeping morale up, generating reports and acting accordingly

• Coached and trained a team of 6 new hires for the role of mobility outbound loyalty agents for our client Bell on: sales, customer service, communication, multi-tasking, resilient mentality and great attitude • 5 of the 6 agents achieved a ranking in the top 50% in terms of performance for the second month post-training

Fairview Mall, Kitchener. Westmount Plaza, Waterloo

Worked at the retail locations of The Source at Fairview Park Mall and at Westmount Plaza in Waterloo.Promoted Bell home and wireless services.100% install rate for home services sold.Delivered excellent customer service at all times – my superiors were contacted several times by customers that were pleased with my service.

Kitchener, Ontario, Canada

• Door to door sales representing Canada’s biggest telecommunications provider, Bell – internally motivated and driven to perform at a high standard on a daily basis• 100% commission – performance based and results oriented• Ability to communicate and sell to every age, gender and demographic; personal record of 7 weeks straight hitting office sales target of 12 products/week – Won “March Madness” sales competition March 2016 – developed good relationships with customers generating… Show more • Door to door sales representing Canada’s biggest telecommunications provider, Bell – internally motivated and driven to perform at a high standard on a daily basis• 100% commission – performance based and results oriented• Ability to communicate and sell to every age, gender and demographic; personal record of 7 weeks straight hitting office sales target of 12 products/week – Won “March Madness” sales competition March 2016 – developed good relationships with customers generating additional sales through referrals consistently• Conducted 50+ interviews to hire new account managers• Trained dozens of new starts on how to communicate, gain trust and sell to potential customers – developed their mindset to remain strong through tough times, achieving office sales target of 12 products/week• Conducted 50+ training workshops with new starts on a variety of topics and techniques – touted as one of the top teachers/mentors at the office• Delivered motivating and informative speeches on sales techniques on a regular basis• Strived to positively impact all those around me – keeping everyone motivated and creating a fun environment was always my goal on a daily basis Show less

235 King St E, Kitchener, On N2G 4N5, Canada

* Trained, coached and supported Tier 1 Customer Service Representatives* Handled escalated calls via Tier 1 representatives from irate/angry customers* Handled shipping issues, communication with customers via email/outbound calls* Tasked with making decisions on warranty issues on a regular basis - utilized knowledge of warranty conditions and own judgement to achieve optimal decision making

235 King St E, Kitchener, On N2G 4N5, Canada

* Front-line phone customer service representative for Reebok USA* Achieved highest sales figures for 4 of the 7 months as a CSR* Advertised products/promotions when appropriate* Assisted any customers struggling with using the Reebok USA website* Displayed excellent ability at diffusing tense situations with irate/aggravated customers