Bonnie A. Chen is a Customer Success nerd | ex-Clearbit (acquired by HubSpot), Loom & Google at PackageX. She possess expertise in crm, product development, management, operations management, market research and 6 more skills. Colleagues describe her as "There are some people you have the privilege of crossing paths with in your career that leave a profound impact, that you can't help but feel an overwhelming sense of gratitude. Bonnie is one of those people for me (and I know I'm not the only one who shares that sentiment). I had the distinct privilege of having Bonnie on my team as a Sr. Strategic CSM this year. If you're looking for one of the rarest talents in Customer Success, and she's thinking about joining your team - hire her and thank me later. You'll find out that she very quickly forms deep, trusting relationships with her team and customers and as a manager, I've been witness to how naturally this comes for her. With an incredibly high EQ, Bonnie has a rare ability to combine her innate talent for relationship building with a rigorous foundation in data-driven customer management. She'll thoughtfully craft narratives that resonate and align with customers, navigate paths to growing her accounts consistently and strategically, and takes extreme ownership of outcomes just like an entrepreneur. It's no surprise that she retained 100% of her strategic book of business in some of toughest market conditions we've seen in a while. I'd be jumping at the opportunity to have Bonnie on my team again in the future and would be hiring her in a heartbeat.", "Bonnie will be an incredible asset for any organization that she joins. I can't count the number of times where a client has written in, letting us know how much they adore Bonnie's partnership as their Customer Success Manager, sometimes even calling her out during sales cycles as the reason why they are coming back to us as a provider. Her ability to deeply understand both our customer's needs/use cases, along with understanding our challenging and wide set of offerings (Salesforce, APIs, Platform, Integration), was above and beyond. Her ability to synthesize the nuances that customers raise into impactful product feedback is an absolute gift, and would be an asset to any organization she joined. My team and myself worked with Bonnie daily, helping our customers reach value. We adore her always-optimistic attitude and her constant support cross-functionally with our technical Go-To-Market team. Short of being a programmer, she understood how our products worked at a fairly deep level. She has worked with all sorts of customers, from seasoned vp of marketing vets, to your newly placed startup growth hacker, guiding them in best practices and strategies across all our solutions, effortlessly. On top of all of this, she is an incredible team player. While no where in her area of responsibilities, she has trained numerous individuals as they onboarded internally. She really buys-in to the success of the overall organization and only brings the culture of a company up. I hope we have the chance to overlap professionally again.", and "Bonnie joined Clearbit when we were sub 20 people and was instrumental in building out the customer-success team. She's kind, smart, and the kind of person that makes you look forward to coming into work."