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Bonnie A. Chen Email & Phone Number
Customer Success nerd | ex-Clearbit (acquired by HubSpot), Loom & Google
at
PackageX
1 work email found
@joinbreeze.com
7 phones found area 510, 626, 650, and 800
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success nerd | ex-Clearbit (acquired by HubSpot), Loom & Google
Location
Brooklyn, New York, United States
Company size
Who is Bonnie A. Chen? Overview
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Bonnie A. Chen is listed as Customer Success nerd | ex-Clearbit (acquired by HubSpot), Loom & Google at PackageX, a with 74 employees, based in Brooklyn, New York, United States. AeroLeads shows a work email signal at joinbreeze.com, phone signal with area code 510, 626, 650, 800, and a matched LinkedIn profile for Bonnie A. Chen.
Bonnie A. Chen previously worked as Sr. Strategic Customer Success Manager at Playplay and Sr. Strategic Customer Success Manager at Loom. Bonnie A. Chen holds Business Administration, Marketing from University Of California, Riverside.
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Email format at PackageX
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{first}@joinbreeze.com
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Profile bio
About Bonnie A. Chen
Bonnie A. Chen is a Customer Success nerd | ex-Clearbit (acquired by HubSpot), Loom & Google at PackageX. She possess expertise in crm, product development, management, operations management, market research and 6 more skills. Colleagues describe her as "There are some people you have the privilege of crossing paths with in your career that leave a profound impact, that you can't help but feel an overwhelming sense of gratitude. Bonnie is one of those people for me (and I know I'm not the only one who shares that sentiment). I had the distinct privilege of having Bonnie on my team as a Sr. Strategic CSM this year. If you're looking for one of the rarest talents in Customer Success, and she's thinking about joining your team - hire her and thank me later. You'll find out that she very quickly forms deep, trusting relationships with her team and customers and as a manager, I've been witness to how naturally this comes for her. With an incredibly high EQ, Bonnie has a rare ability to combine her innate talent for relationship building with a rigorous foundation in data-driven customer management. She'll thoughtfully craft narratives that resonate and align with customers, navigate paths to growing her accounts consistently and strategically, and takes extreme ownership of outcomes just like an entrepreneur. It's no surprise that she retained 100% of her strategic book of business in some of toughest market conditions we've seen in a while. I'd be jumping at the opportunity to have Bonnie on my team again in the future and would be hiring her in a heartbeat.", "Bonnie will be an incredible asset for any organization that she joins. I can't count the number of times where a client has written in, letting us know how much they adore Bonnie's partnership as their Customer Success Manager, sometimes even calling her out during sales cycles as the reason why they are coming back to us as a provider. Her ability to deeply understand both our customer's needs/use cases, along with understanding our challenging and wide set of offerings (Salesforce, APIs, Platform, Integration), was above and beyond. Her ability to synthesize the nuances that customers raise into impactful product feedback is an absolute gift, and would be an asset to any organization she joined. My team and myself worked with Bonnie daily, helping our customers reach value. We adore her always-optimistic attitude and her constant support cross-functionally with our technical Go-To-Market team. Short of being a programmer, she understood how our products worked at a fairly deep level. She has worked with all sorts of customers, from seasoned vp of marketing vets, to your newly placed startup growth hacker, guiding them in best practices and strategies across all our solutions, effortlessly. On top of all of this, she is an incredible team player. While no where in her area of responsibilities, she has trained numerous individuals as they onboarded internally. She really buys-in to the success of the overall organization and only brings the culture of a company up. I hope we have the chance to overlap professionally again.", and "Bonnie joined Clearbit when we were sub 20 people and was instrumental in building out the customer-success team. She's kind, smart, and the kind of person that makes you look forward to coming into work."
Listed skills include Crm, Product Development, Management, Operations Management, and 7 others.
Current workplace
Bonnie A. Chen's current company
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Packagex
11 roles
Bonnie A. Chen work experience
A career timeline built from the work history available for this profile.
Sr. Strategic Customer Success Manager
CurrentI focus on *effective* communication with video! 🎥✨Supports Fortune 100 companies by partnering with PR, Marketing, & Communication teamsto elevate, humanize, and execute on their strategic video initiatives.
Jan 2023 - Present
Sr. Strategic Customer Success Manager
• Negotiated and closed H2 2022 Enterprise contracts at 100% retention • Consulted Enterprise clients and managed the customer journey from on-boardings, to technical integrations, org wide enablement, and renewals• Ran adoption plays to create usage uptrends by leveraging peer-to-peer influence, top-down challenges, and cross-functional strategies – this created an organic path to expansion conversations• Established and managed active feedback loops with Enterprise accounts that influenced Loom's Product Roadmap and accelerated exciting feature releases that increased loyalty and stickiness
Jun 2022 - Oct 2022
Partnerships, Technical Alliances
Acquired by HubSpot! 🥳✨ (December 2023)Focused on in-product happiness, aligning roadmaps, and getting Clearbit partners to their next milestone.
Dec 2020 - May 2022
Customer Success, Scaled Ops
• Consulted top 5% of MarOps & SalesOps clients to work through technical challenges and build data-driven workflows - these strategies were developed into case-studies to grow organic revenue• Managed the feedback loop with ambitious clients base to inform product roadmaps - these feature requests shortened the overall Sales cycle by ~27%• Created product training videos for Enterprise clients to assist with the rollout of features and tools• Trained and supported Customer Success Managers and Customer Success Engineers with product and platform knowledge in APIs, Salesforce, and Marketo• Created education campaigns to scale product enablement across SMB & Growth accounts - this de-risked accounts with competitor footprint and sourced expansion opportunities in mass• Increased renewal retention rates by automating multi-threading efforts - this opened up doors for CSMs to build new relationships and new use-cases within their accounts
Aug 2018 - Apr 2020
Founding Customer Success Manager
• Managed over 200 customers during my tenure, supporting companies of varying sizes, structures, and phases of growth - led the charge on increasing ARR 5x for MM accounts and 1.5x for Enterprise accounts• Managed Enterprise book at $1.6M, meeting retention targets four Quarters in a row• Consulted Marketing & Sales teams in adopting data-driven workflows from the top 5% of their peer groups - this accelerated growth for amazing companies like Upwork (now UPWK), Carta, and CircleCI• Responsible for key aspects of customers' growth including: KPIs and milestones, on-going consultation, their adoption of new features (efficiency) and new use-cases (expansion), renewal contracts• Fluent with using APIs with Salesforce, Marketo, Optimizely, HubSpot, Segment, Zapier, GA, Drift, Intercom, Slack• Collaborated across Engineering, Product, Sales, and Data teams to evolve products into native Clearbit integrations and created escalation paths for improved collaboration
Mar 2017 - Apr 2020
Market Optimization Manager
Breeze Labs, Inc.
Acquired by Ford! 🥳✨ (June 2017)• Built strategic partnerships with Goodyear, Just Tires, and local vendors to lower the costs of car maintenance by 43.8% per service, creating a recurring revenue stream• Built in-house QA structure and supported 5 customer-facing teams within the company • Trained and managed vendor solutions team in doubling phone support rate from 22% to 58%• Integrated machine learning capabilities within CRM tool to automate high volume customer support
Dec 2015 - Jul 2016
Analyst At Google Pay
• Launched and managed Google Pay's international support team• Consulted Google Pay's Tier-1 support team and acted as escalation point for platform issues• Collaborated with Consumer, Compliance, Legal, Finance, Risk, Product, and Engineering teams to resolve bugs and prioritize feature requests from Enterprise accounts • Refined internal Help Content library to train and streamline Pay's support operations
Oct 2014 - May 2015
Ops Support Specialist
• Led Ops Support Team, Google My Business pilot - collected data, tested, and developed a hybrid platform for select Google Ads Partners (annual revenues of $400m - $1.3b) with Google Program Managers.• Provided GMB consult support for our Tier 1 team of 250+ front-facing ops agents.• Resolved Tier 2 support tickets; helped reduce Google My Business team's TRT from 168 hours to 13 > hours within first 3 months.• Mapped category routes with Google Places data to pinpoint the reasons that altered our Tier-2 Merchant Support team's TRT.• Scripted, recorded, and consolidated internal screencasts to improve Tier 1 support ops training, utilizing Adobe Captivate and QuickTime Player.
Mar 2014 - Oct 2014
Senior Account Executive
• Personally activated and managed over 557 accounts; taking the company from 3 active cities to 24 cities, nationwide• Held the highest driver retention rate in Lyft Operations at 76% with 24% attrition rate• Led and managed Special Ops Team, assigned to help reduce backlog of Desk support tickets• Built company's in-house CRM tool with Product Development and Ops Managers; we implemented an intuitive and simplified system with improved UXD which enabled each Account Executive to double their number of obtained accounts• Worked with legal and compliance to craft and introduce 18 Canned Responses used by our operations teams; this decreased Account Executive training time from 2 weeks to 1-2 days without losing Lyft's culture of addressing sensitive topics in full detail
Sep 2013 - Mar 2014
Account Executive
•Identified, reported, and collaborated with Engineering Team on bugs discovered in company’s custom-built CRM tool, utilizing JIRA software.•Managed and retained 76% of all accounts.•Contributed to 6% week-after-week growth in revenue: http://techcrunch.com/2013/12/18/uber-lyft/.•Obtained 150 new accounts in 3 weeks and launched Boston as our first expansion on the East coast.
Apr 2013 - Sep 2013
2 education records
Bonnie A. Chen education
Business Administration, Marketing
University Of California, Riverside
Education record
Mission San Jose High School
FAQ
Frequently asked questions about Bonnie A. Chen
Quick answers generated from the profile data available on this page.
What company does Bonnie A. Chen work for?
Bonnie A. Chen works for PackageX.
What is Bonnie A. Chen's role at PackageX?
Bonnie A. Chen is listed as Customer Success nerd | ex-Clearbit (acquired by HubSpot), Loom & Google at PackageX.
What is Bonnie A. Chen's email address?
AeroLeads has found 1 work email signal at @joinbreeze.com for Bonnie A. Chen at PackageX.
What is Bonnie A. Chen's phone number?
AeroLeads has found 7 phone signal(s) with area code 510, 626, 650, 800 for Bonnie A. Chen at PackageX.
Where is Bonnie A. Chen based?
Bonnie A. Chen is based in Brooklyn, New York, United States while working with PackageX.
What companies has Bonnie A. Chen worked for?
Bonnie A. Chen has worked for Packagex, Playplay, Loom, Clearbit, and Breeze Labs, Inc..
How can I contact Bonnie A. Chen?
You can use AeroLeads to view verified contact signals for Bonnie A. Chen at PackageX, including work email, phone, and LinkedIn data when available.
What schools did Bonnie A. Chen attend?
Bonnie A. Chen holds Business Administration, Marketing from University Of California, Riverside.
What skills is Bonnie A. Chen known for?
Bonnie A. Chen is listed with skills including Crm, Product Development, Management, Operations Management, Market Research, Salesforce.Com, Qualitative Research, and Decision Support.
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