Jillian B. Email & Phone Number

Tampa, Florida, United States

Dunedin, Florida, United States

Dunedin, Florida, United States

Bellevue, Washington, United States

-Create and implement content strategy for national and international organizations.-Organize and lead content initiatives.-Provide clients with consultative content expertise in order to deliver effective assets.-Serve as content lead and lead editor throughout multiple projects to ensure quality control and content accessibility, and help drive the content lifecycle.-Act as the content strategist to provide content insights and consultation throughout a project lifecycle, in order to deliver quality, actionable assets. -Manage content projects and content writers, and collaborate with other business units, to communicate with multiple stakeholders and deliver stellar assets on tight timelines.-Create and lead Women @ Affirma employee resource group to host meetings, organize events, and provide educational resources to women in tech at Affirma.-Serve as script supervisor and production assistant on in-person film sets and virtual voiceover recording sessions to provide live quality assurance content and script checks.

Bellevue, Washington, United States

-Bring the visions and missions of global organizations such as Microsoft, Meta, and Amazon to life through compelling and engaging storytelling.-Develop and execute content strategy, brand briefings, and positioning guidelines.-Create content including website copy, case studies, testimonials, whitepapers, competitor analyses, blogs, educational materials, marketing pitch decks, storyboarding, and scripting for global business organizations with varied needs.-Execute SEO strategies.-Collaborate with internal stakeholders and Subject Matter Experts to to gather information for content.-Make intuitive decisions to leverage content and achieve client goals.-Aid creative team in providing an editorial perspective on multiple projects.-Partner with and leverage design teams to help execute work across departmental boundaries.-Handle multiple work streams and drive team efficiency by fostering an environment that values teamwork and innovation.-Act as quality assurance lead to deliver exceptional assets to our clients.-Drive full lifecycle of a variety of client projects simultaneously by communicating with external stakeholders.-Maintain the highest level of client care and collaboration in order to create impactful deliverables on tight timelines.-Build and grow a DEI presence within Affirma with the DEI SteerCo, including planning, leading, moderating, and participating in regular company initiatives and events.

Fort Bragg, North Carolina

-Provide world-class support for software and hardware, including advanced troubleshooting and product assistance for Apple Watch/WatchOS, iPhone/iPad/iOS, Mac/MacOS.-Protect personally identifiable information, ensuring the security of confidential customer records and proprietary materials.-Achieve greater than 90% customer satisfaction since hire.-Maintain 100% compliance since hire.-Maintain quality, efficiency, and diligence metrics consistently above the team and site averages.-Manage a consistently high call volume while providing personalized customer support to resolve technical issues timely.-Seek opportunities for continuing education and growth within the company.

-Prepared hotel for opening in all departments, from Style to Back Office. -Developed working knowledge of pre-opening procedures, tasks, and actions.-Created a flexible position with expertise in all departments, particularly Style and Reception. -Effectively communicated guest requests with Style team and handled all pre-arrival planning.-Personally greeted and act as concierge for all guests in our 120+ room hotel serving downtown Chapel Hill.-Maintained and gathered detailed information about downtown Chapel Hill goings-on as well as UNC Chapel Hill schedules/activities.-Curated each guest experience as an oasis from the mundane with highly differentiated guest interactions.

Fort Bragg, North Carolina

-Led, directed, and supervised assigned volunteers.-Supported children of military families through structured lesson plans and meaningful activities.-Provided emotional and social support to children during deployments and other difficult times.-Supervised and implemented the Operation Hero tutorial and counseling program.-Organized and executed family events during program open houses.

Fayetteville, North Carolina

-Prioritized resources in accordance with established policies and procedures and monitored resources for response and safety.-Calmed and controlled difficult callers to obtain necessary information and coordinate appropriate responses.-Provided life-saving assistance through the application of pre-arrival and post-dispatch instructions.-Coordinated with City Departments as necessary for public safety.

Chapel Hill, North Carolina

-Researched potential jurors in order to determine any biases.-Executed and presented in-depth character assessments on compressed timelines.

Chapel Hill, North Carolina

-Starwood Preferred Guest Champion, OneAdministrator, MGS Administrator, Property-Level EID Provisioner.-Assisted general manager with A/R cleanup to ensure correct reimbursement and invoicing.-Resolved A/R aging discrepancies and financial disputes.-Served as on-site liaison for corporate office tasked with special accounting duties by internal auditors.-Ensured client accounts remit payment to keep aging current and balanced.-OneAdministrator/Marriott Global Source Administrator responsible for upkeep of talent accounts.-Maintained and updated talent security and database records.-Hiring manager for front office talent.-Assisted executive office in group blocks, conferences, and reservations during sales team transition.-Researched and corrected financial discrepancies relating to group accounts and direct billing.-Hired and trained front desk team in proper procedures for cashiering, concierge, and guest interaction etiquette to promote efficiency throughout the front office for our guests.-Compiled, created, and reviewed all end-of-month reports for executive office to corporate specifications.

Carrboro, North Carolina

-First line of contact between the property and our guests, ensuring the highest level of customer care within each aspect of the stay from start to finish.

Carrboro, North Carolina, United States

-Worked directly with clients, particularly survivors of sexual assault and Title IX grievants at multiple universities, to provide a complete representation of resources and options.-Transcribed interview summaries, prepared deposition documents, drafted motions and briefs.-Performed legal research and created legal reports.-Implemented new organization measures to deliver the best possible service to clients.-Kept accurate time records and handled logistical aspects of client billing, including creating an Excel program to sort and automate client lists.-Managed attorney calendar, scheduling conferences, consultations, meetings, and travel.

-Starwood Preferred Guest Champion. -Concierged for each guest in our 120+ room hotel. -Provided unobtrusive customer care, anticipating and meeting guest needs.-Assisted guests with the check-in and check-out processes.-Reviewing folios for discrepancies and resolved inconsistencies-Organized reservation information.-Analyzed sales and stay patterns in order to assist sales team.-Managed front desk agents, encouraging shift communication and efficiency.-Resolved guest issues timely and empathetically.

Clean Slate Project

Customer care, cashier, loss prevention, inventory, training new employees.

Bachelor Of Arts - Ba, Intelligence Studies

Summa Cum Laude, Chancellor’s List

Peace, War, And Defense